Logistics & Inventory Support Assistant-Bilingual (Mid Day Shift)
Company: Confidential
Location: Las Vegas
Posted on: January 27, 2023
|
|
Job Description:
Summary: The key role of the Logistics/Inventory Assistant is to
receive incoming paperwork and work requests, and to schedule and
create routes for field technicians. This role will make customer
scheduling calls (in both English & Spanish) to fill open schedule
slots, schedule and create routes for technicians while ensuring
accurate details and delivery of information. This role is in the
office, remote work is not an option.Must be able to work hours of
11:30am-8:00pm on a rotating schedule Monday-Saturday, with ability
to work Monday-Friday 8:00am-4:30 pm during the training period.
Logistical Field Resource Support Create and assign dispatches
Process work request by scheduling efficient routes with the team
Process daily/weekly project work in-flow Utilize customer software
on a per-project basis Route and schedule technicians daily Adjust
scheduling as needed to ensure quotas and deadlines are met. Track
technician availability Communicate and track technician work load
to upper management and technicians Email correspondence Maintain
documentation Assist the Contact Center team as needed All of the
related tasks will have a communication and reporting component
Inbound/Outbound customer calls in both English & Spanish following
contact center scripts for multiple projects Ensure scheduling
protocols and restrictions are being followed. Understand
specifications for customer project(s) plan/contract Assist with
inventory administrative tasks as needed Skills: Strong customer
focus Fluency in English/Spanish is a required Ability to speak in
a technical manner in both English and Spanish Superior attention
to detail and execution Excellent people skills - able to develop
effective working relationships internally and externally Strong
problem-solving skills Ability to Multi-task and prioritize tasks
Work effectively as a member of a team Conduct a positive &
optimistic attitude Able to work independently in a remote branch
office Qualifications: Associate's degree and/or 2-4 years related
office experience Experience in dispatching/ scheduling and
customer service in a trade industry or in a trade related industry
Knowledge of mapping software Intermediate knowledge of Microsoft
Office (Word, Excel, Outlook) Working knowledge of Salesforce is
preferred Ability to work a flexible schedule as needed during the
busy summer season Bilingual (English and Spanish) is required,
interviews will be conducted in both English and Spanish Workdays
are 5 scheduled days, Monday-Saturday, Mid-Day shift from
11:30am-8:00pmJob Type: Full-timePay: $18.00 - $22.00 per
hourBenefits: 401(k) matching Dental insurance Employee assistance
program Health insurance Health savings account Life insurance Paid
time off Vision insuranceSchedule: 8 hour shift Day shift Monday to
Friday Overtime Weekend availabilityExperience: Scheduling
/Routing/Dispatching Field Personnel: 1 year (Preferred) office
based Client Services & Customer Support: 3 years (Required)
office/customer support in the trades industry: 1 year
(Preferred)Language: both English and Spanish fluently?
(Required)Work Location: One location
Keywords: Confidential, Las Vegas , Logistics & Inventory Support Assistant-Bilingual (Mid Day Shift), Other , Las Vegas, Nevada
Click
here to apply!
|