Operations Clerk
Company: Golden State Foods
Location: Las Vegas
Posted on: January 27, 2023
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Job Description:
Overview OPERATIONS CLERK Responsibilities ESSENTIAL FUNCTIONS:
+ Receives and enters customer orders by telephone, evaluating and
modifying as required to ensure accurate and complete orders and a
high level of customer service. Disseminates information regarding
orders, products, promotions, ordering processes (training), etc.
(70%) + Processes a variety of documents, including load plans,
bills of lading, driver trip records, order adjustments, variances,
special deliveries, credits and debits, shortage reports, and
product complaints to meet customer needs and to maintain complete
and accurate records (30%) + Prints and distributes customer order
forms to ensure an effective and efficient ordering process
reflecting customers' needs and product restrictions. (5%) +
Maintains customer files and records to ensure complete
documentation and support Customer Service functions. (5%) +
Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITY Not applicable. PERFORMANCE
CATEGORIES + Productivity/quality standards: accuracy, timeliness,
thoroughness + Productivity/quality standards: delivery efficiency
and timeliness + Productivity/quality standards: customer
service/satisfaction and responsiveness + Attendance and
punctuality + Professional attitude and demeanor + Customer and
vendor relations + Teamwork within the department and across
departments + Project/assignment standards Qualifications MINIMUM
QUALIFICATIONS: Education and experience equivalent to:
Education/Certification: High school diploma or equivalent
Experience: 0 to 2 years of relevant work experience in customer
service or order processing Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert): + Order processing
concepts and procedures (J) + Basic office equipment and machinery
(PCs, copiers, fax machines, adding machines, calculators, etc.)
(B) + Products (B) + Promotions (B) + Customer service concepts and
techniques (B) + PC word processing/spreadsheet software
applications (B) Skill and ability to: + Communicate and coordinate
effectively with internal and external customers verbally and in
writing + Resolve customer complaints effectively and efficiently +
Work on a flexible schedule + Work effectively in a general
business environment, with a focus on high levels of quality and
customer service + Travel via airplane and drive an automobile +
Act in accordance with GSF's Values and Creed LocationUS-NV-Las
Vegas Job ID 2022-14733
Keywords: Golden State Foods, Las Vegas , Operations Clerk, Other , Las Vegas, Nevada
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