Spa Receptionist - Westin Hotel & Spa
Company: Westin Las Vegas
Location: Las Vegas
Posted on: March 17, 2023
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Job Description:
Highgate Hotels:
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com.
Location:
Overview:
The Spa Reception/Attendant is responsible for assisting the spa
staff in providing a unique and outstanding spa experience for our
members and guests. He/she is also responsible for scheduling all
spa related appointments, checking guests in and out, and assisting
in the daily cleaning and operational duties to include retail
sales.
Responsibilities:
Greet and welcome all guests and members.Check guests and members
in and out: administer keys to locker areas..Must be able to handle
operational functions of the spa including: using Spa software, POS
systems, answering telephones, making appointments, and answering
guests questions.Must be the initial and complete source of
information regarding what is available at the Spa and all
procedures to ensure guest comfort level.Arrange for all spa
appointments for ala carte services/activities and packages.Monitor
and maintain the cleanliness and orderliness of the facilities
including ensuring facility/amenities are in proper working
order.
Qualifications:
2-years spa experience in a hotel spa preferred.High School diploma
or equivalent Must be able to effectively communicate both verbally
and written, with all levels of employees and guests in an
attentive, friendly, courteous and service oriented manner.Must be
able to work various hours/shifts including weekends &
holidays.Medium work - Exerting up to 50 pounds of force
occasionally, and/or 25 pounds of force frequently or constantly to
lift, carry, push, and pull. Maintain regular attendance in
compliance with Highgate Hotel Standards, as required by
scheduling, which will vary according to the needs of the
hotel.Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.Comply with
Highgate Hotel Standards and regulations to encourage safe and
efficient hotel operations.Must be effective inanticipating,
preventing, identifying and solving problems as necessary.Perform
other duti.es as requested by management.Must maintain a positive,
friendly, and warm demeanor at all times.
Keywords: Westin Las Vegas, Las Vegas , Spa Receptionist - Westin Hotel & Spa, Other , Las Vegas, Nevada
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