Hospitality Boulevard

Company: Hilton Grand Vacations
Location: Las Vegas
Posted on: March 18, 2023

Job Description:

Job DescriptionThe HGV Intern will be responsible for the following tasks:

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• Learn the processes and procedures for their designated business unit.
  
• Attend a Sales Presentation and gain an understanding of the overall sales process
  
• Prepare a final report outlining work on assigned projects to a panel of senior leaders at the end of the program.
  
• Attend multiple development opportunities (both in-person and virtual) as outlined in the program.
  
• Ability to multitask and effectively manage competing priorities.
  
• Strong communication skills, both verbal and written.
  
• Always model the Hilton Grand Vacations Values when interacting with guests both internal and external.
  
• Strong computer skills and familiarity with Microsoft Office Product Suite.
  
• Participate in a local community outreach event with assigned cohort group in alignment with Hilton Grand Vacations' Corporate Social Responsibility platform.
  
  
  Food & Beverage Internship
  
  
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  • Ensures all guest interactions are handled in a positive, accurate, and efficient manner at all times.
    
  • Assists management with ensuring that all departmental activities are performed within the guidelines of appropriate policies and procedures and that all Food and Beverage co-workers are trained in the area of food quality, sanitation, safety, departmental/resort policies and procedures and guest/owner service standards.
    
  • Responsible for the operation of the department in the absence of the Food and Beverage Manager.
    
  • Participates in all F&B operations on a daily basis to assist with work load and respond to guest/owner inquiries regarding F&B, retail and resort services.
    
  • Supervises and accounts for the accurate collection of monies received at the various F&B outlets.
    
  • Determines the resolution of problems arising from guest/owner concerns, inventory, supply issues, staffing issues, and other unusual requests and inquiries.
    
  • Ensures the provision of special services to owners/guests as directed. Maintains effective communication and coordination of F&B activities with other departments to ensure all standards are met in the areas of productivity.
    
  • As requested, assists management in performing administrative duties which may include budget control, scheduling, purchasing supplies, preparation of performance appraisals, etc.
    
  • Ensures at the end of each shift that all F&B associates have completed daily checklists and shift closing are accurate.
    
  • Witness any drop of company funds from daily transactions.
    
  • Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position
    
    
    Security Internship
    
    
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    • Supervise, schedule, and encourage Security Associates by providing direction and equipment needed to accomplish their duties.
      
    • Respond to incidents and accidents and completes required reports to include statements from involved parties, including witnesses.
      
    • Assist with training of all Loss Prevention staff members on emergency fire procedures, lock system operation, response to all security issues, use of force, video camera operation, and fundamental escort procedures.
      
    • Provide training to resort staff in basic First Aid and CPR, evacuation, fire, and disaster procedures.
      
    • Deter and prevent employee theft by maintaining and developing policies and procedures, ensuring these guidelines are implemented.
      
    • Complete daily security reports for the Loss Prevention Manger.
      
    • Ensure compliance of OSHA rules and regulations.
      
    • Maintain accurate SDS labeling and records.
      
    • Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time is essential to the successful performance of this position.
      
      Qualifications
      Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:
      
      
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      • High School Diploma/GED
        
      • Currently pursuing a 4-year Undergraduate Degree
        
      • PowerPoint, Excel, Outlook experience will be necessary.
        
      • Intern should also have well-rounded experiences beyond classroom work.
        
      • Attention to detail, organized and ability to multitask.
        
      • Strong written and verbal communication skills.
        
        
        What will it be like to be a Team Member with Hilton Grand Vacations?
        
        At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to encourage the best in us, we empower Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
        
        Through encouraged ownership, continual evolution, and a dedication to uphold the highest standards, Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.
        
        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
        
        

Keywords: Hilton Grand Vacations, Las Vegas , Hospitality Boulevard, Other , Las Vegas, Nevada