Client Services Representative
Company: GES Inc
Location: Las Vegas
Posted on: March 18, 2023
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Job Description:
Overview
GES, Global Experience Specialists, is a global exhibition services
company with a legacy spanning over 90 years and teams throughout
North America, Europe and the Middle East. We create some of the
most influential exhibitions in the world - think international
medical symposiums, industry leading exhibitions for technology,
manufacturing that help communities meet, educate and move their
mission forward. From initial strategy to show-stopping audio
visual, accommodations to award winning creative - and every detail
in between - we create shows that propel commerce, education and
community!
Our mission is to deliver extraordinary exhibition experiences
through simple, user-friendly services and best-in-class
execution.
Act as a supporting cast member in the Client Services Department.
Assisting our Client Services Team with their day-to-day duties as
well as supporting the Senior Leaders of the Team. Reports directly
to the Associate Director of Client Services/Director of Client
Services.
Responsibilities
* Develop Exhibitor Kit manuals, including show schedule
information, pricing models, freight details and
customer/facility-provided forms and working with team to prepare
final electronic manual for our exhibitors
* Handle exhibitor list entry and subsequent updates, edits and
changes
* Create and manage show details in GES CORE system, ensuring all
show details are added and managed for consistency and accuracy
* Write, process and manage Show Organizer work orders, as
necessary on assigned events
* Attends show management, operations, and Show Planning meetings
to ensure there is follow up in action items and effective
communication between departments
* Perform Account Representative functions as outlined in standard
operating procedures
* Perform other assigned tasks in all GES applications pertaining
to Account Management functions
* Acts as a liaison with show management, venue contacts, and
production personnel with regard to all services
* Proficiency in recurrent Show Organizer invoice auditing,
ensuring all company-mandated policies are adhered to in regards to
billing, pricing and contractual discounting
* Partner with City Finance teams to prepare and manage monthly
show financial reporting Excel tools
* Assists Account Manager at show site as needed by handling a
specific area or function, order entry, updating the official
invoice, and assisting with association needs
* Serves as in-house contact for Client Services Manager while they
are at show site
* Produce miscellaneous/small projects as needed
* Performs other duties as assigned and deemed necessary of the
position under the direction of theAssociate Director of Client
Services/Director of Client Services
Qualifications
* College degree preferred
* Two (2) years' experience in the tradeshow, convention,
hospitality industry or special event planning preferred
* Good oral and written communication skills
* Good organizational skills
Work Environment
* Requires ability to adapt to multiple settings and shifting
responsibilities
* Must be able to work under pressure
* Opportunity to work nights, weekends and at showsite
* Position may require long hours during several months of the
year. Position may require long hours during several months of the
year. Typically performs work on the event floor, in noisy and
crowded areas
* Frequently encounters uncomfortable temperatures, dust and/or
other conditions
* Requires working both alone and with others in a team
atmosphere
* Requires working with union and non-union employees
Our team members are our family, so we help our team members care
for their families. The rewards of joining GES are extensive. We
offer a comprehensive benefits package to all full-time employees.
Here are some of the highlights:
* Competitive salaries
* 401K with company match
* Healthcare/vision/dental insurance
* Wellness benefits
* Career development program
* Employee assistance program
* Vacation time
* Community involvement opportunities
* Team activities
And much more
EEO Information
Equal Opportunity Employer, including vets and disability
Keywords: GES Inc, Las Vegas , Client Services Representative, Other , Las Vegas, Nevada
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