Associate Guest Experience

Company: Treasure Island Hotel & Casino
Location: Las Vegas
Posted on: March 19, 2023

Job Description:

Overview The primary responsibility of the Associate Guest Experience is to provide leadership and management for all company divisions. The Associate establishes plans of character integrity of quality which results in long-rang continued growth and profitability within all divisions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. * Respond and resolve guest correspondence which includes letters, e-mail, guest comment cards, and provide a comprehensive report to upper management. * Facilitate and coordination of all Guest Service training programs which support the CORE values and customer service culture. * Coordinates the development, interpretation and implementation of polices, operating procedures and training programs, manuals, directives and reviews with department heads. * Conduct focus group meetings, with employees in different departments, to gather information identifying where concentrations of efforts need to be to ensure quality service for our guests. * Review and manage customer service programs and systems that monitor our employees' service and present evaluations and audit results to department heads for review. * Monitor and enforce 4 Diamond standards for the property by conducting department on-site observations and evaluations. * Submit GEM Connection customer service news articles for the company newsletter which features employees who go above and beyond to provide excellent customer service. * Coordinate Chamber of Commerce Excellence Awards program. * Oversee the facilitation of the GEM Connection Random Acts Awards Program by evaluating information provided, submitting the awards to department Vice Presidents, property President and delivering the award to employees. * Oversee hiring practices / standards and ensure training programs reflect appropriate employee development guidelines. Responsibilities/Qualifications Bachelor's degree in Communications, Business, or Education preferred. * Three to five years supervisory experience required. * Three to five years training and/or presentation experience required. * Ability to motivate and inspire others necessary. * Must be creative and able to produce high volumes of detailed projects. * Computer knowledge including Microsoft Office including Word, Excel, Power Point, and Access necessary. * Experience with hiring policies and procedures preferred. * Knowledge of the hiring process preferred.

Keywords: Treasure Island Hotel & Casino, Las Vegas , Associate Guest Experience, Other , Las Vegas, Nevada