Service Advisor

Company: United Nissan - NV.
Location: Las Vegas
Posted on: March 20, 2023

Job Description:

The -United Nissan -Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Forman Automotive Network as a caregiver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping him or her turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day. Responsibilities Who Would I Interact With? You will interact daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers. Your day-to-day responsibilities!

• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Greeting customers in a timely and friendly manner
• Providing an exceptional customer experience to drive loyalty
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Producing repair orders for customers with full transparency including cost and time estimates
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Setting and achieving targeted sales goals
• Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
• Creating a great vehicle delivery experience for the Customer
• Following up with Customers to ensure satisfaction How will I know if I am successful? The performance of a Service Advisor is measured by achieving:
  • Targeted sales goals
  • Targeted Customer Satisfaction Index What are the requirements for this job?
    • High School diploma or equivalent
    • Proven ability to provide an exceptional customer experience
    • Ability to set and achieve targeted goals
    • Ability to thrive in a fast-paced environment with many priorities
    • Prior sales experience preferred but not required
    • Demonstrated communication and interpersonal skills
    • Organization and follow-up skills
    • Experience and desire to work with technology
    • Valid in-state driver's license and have and maintain an acceptable, safe driving record

Keywords: United Nissan - NV., Las Vegas , Service Advisor, Other , Las Vegas, Nevada