Service Advisor
Company: United Nissan - NV.
Location: Las Vegas
Posted on: March 20, 2023
Job Description:
The -United Nissan -Service Advisor has the opportunity to
interact with thousands of Customers to build Customer loyalty by
developing trust and ensuring confidence in Forman Automotive
Network as a caregiver for their vehicle safety and reliability.
This role requires someone who is passionate about taking care of
the Customer and helping him or her turn an unpleasant event into a
positive experience. This role requires juggling many Customers,
priorities, communication and follow-up throughout the day.
Responsibilities Who Would I Interact With? You will interact daily
with Customers, Technicians, Parts Associates, Cashiers, Service
Manager, Sales Associates and Managers. Your day-to-day
responsibilities!
- Setting, confirming and preparing for appointments with
customers to expedite their service experience
- Greeting customers in a timely and friendly manner
- Providing an exceptional customer experience to drive
loyalty
- Determining vehicle needs based on customer information and a
vehicle walk-around
- Using a consultative selling process to assist customers in
planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency
including cost and time estimates
- Communicating frequently with Technicians and Parts Associates
to ensure timely completion of work
- Follow-up with customers on the status of their vehicle, based
on how the Customer wants to be informed
- Setting and achieving targeted sales goals
- Gaining superior product knowledge to effectively help
Customers with service maintenance requirements and warranty
information
- Creating a great vehicle delivery experience for the
Customer
- Following up with Customers to ensure satisfaction How will I
know if I am successful? The performance of a Service Advisor is
measured by achieving:
- Targeted sales goals
- Targeted Customer Satisfaction Index What are the requirements
for this job?
- High School diploma or equivalent
- Proven ability to provide an exceptional customer
experience
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many
priorities
- Prior sales experience preferred but not required
- Demonstrated communication and interpersonal skills
- Organization and follow-up skills
- Experience and desire to work with technology
- Valid in-state driver's license and have and maintain an
acceptable, safe driving record
Keywords: United Nissan - NV., Las Vegas , Service Advisor, Other , Las Vegas, Nevada
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