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Specialist Portfolio

Company: Hilton Grand Vacations
Location: Las Vegas
Posted on: May 24, 2023

Job Description:

Job Description
HGV Now Offers Day One Team Member Benefits!

What Will I be Doing?

The Portfolio Specialist is responsible for supporting all facets of portfolio and loan servicing, which includes payment processing duties. You will be responsible for posting, adjusting, reconciling, researching and reporting on maintenance fee and loan payments for our timeshare owners.

The Portfolio Specialist is responsible for driving company success through performing the following tasks to the highest standards:

  • Charges and post payments for maintenance fees and loans
  • Processes payment refunds, transfers and adjustments
  • Reconciles payment postings to merchant accounts and proprietary systems
  • Handles/responds to correspondence received via department email boxes
  • Assigns and completes requests that are submitted by internal departments via our Customer Service Management (CSM) platform
  • Processes loan cancelations
  • Performs tasks based on existing reports or creates new reporting for duties
  • Develops, updates and implements standard operating procedure guides
  • Provides daily, weekly, and monthly totals for various activities to management
  • Assists with end-user testing for new products, processes or enhancements.
  • Cross trains fellow team members on various functions
  • Ensures audit compliance and prepares audit samples
    Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces-- list consecutively in 2021 and 2022, awarded two sought-after Stevie-- Awards in The 20th Annual American Business Awards-- including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work-- certified company in 2022.

    We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

    What Are We Looking For: Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you possess the following minimum qualifications and experience:

    • 1-3 years of related experience
    • Ability to take initiative and effectively adapt to changes
    • Computer proficiency in Microsoft Word, Excel and Outlook
    • Proficient in time management; the Required Qualifications Preferred Qualifications ability to coordinate and prioritize
    • Recognizes an emergency and takes appropriate action
    • Detail oriented with a strong customer based focus
    • Proficient in public speaking
    • Ability to interpret and create policies, procedures and manuals
      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

      We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Las Vegas , Specialist Portfolio, Other , Las Vegas, Nevada

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