Head of Strategic Developments

Company: Merlin Entertainments
Location: Las Vegas
Posted on: May 28, 2023

Job Description:

Guest Experience HostMadame Tussauds Las Vegas, 3377 S Las Vegas Blvd #2001Las Vegas, Nevada, 89109United States Areyoua rising star? Know your Kylie Jenner's from your Kylie Minogue's?Step into the spotlight and start your career surrounded by famous figures! Our iconic brand originating in London has busy attractions all over the world - with our staff providing the ultimate star power our customers love.Whether you're selling Oscars in the gift shop, playing paparazzi on the red carpet, welcoming guests into the iconic attraction, or managing our famous figures - you'll play a vital part in our production! You'll also be a part of the Merlin Entertainments Group (our parent company) connecting you to other iconic brands like SEA LIFE, The Dungeons, LEGOLAND and more.About the RoleWorking in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are having optimal fun by connecting with them in a magical, fun, and safe environment.Compensation for the role is $13.00/hour.

• Adopt an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrate the Merlin Values at every opportunity.
• Demonstrate a strong sales approach, maximizing sales goals.
• Seek out guest contact and display enthusiasm and boundless amounts of fun energy.
• Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
• Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• Follow opening and closing procedures as detailed in the department's operating plan.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).About You
  • Experience in a customer service role.
  • Fun, dynamic, and friendly personality.
  • Excellent communication, listening, and motivational skills.
  • Able to work in areas with loud noises and confined spaces.
  • Self-motivated, able to work independently or as part of a team.
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
  • Previous experience in service industry
  • High School Diploma or equivalent
  • In order to apply for this role,you must be at least 16 years of age.About the Perks
    • Flexible hours
    • 30% discount in the retail store
    • Merlin Magic Pass which givesyou free admission to Merlin attractions worldwide
    • Competitive 401(k)
    • Employee Assistance Program
    • FUN working environment and much more!Everyone Matters at Merlin.At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender,disabilityor sexual orientation.Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or adisability, please contact our friendly team to have a discussion. You can get in contact atNAPeopleHUB@merlinentertainments.biz.

Keywords: Merlin Entertainments, Las Vegas , Head of Strategic Developments, Other , Las Vegas, Nevada