Claims Resolution Specialist

Company: Liberty Mutual Insurance
Location: Las Vegas
Posted on: September 8, 2023

Job Description:

Schedule: Full-Time Salary Range: USD $51700.00 - $95500.00 Job Category: Claims Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description To be considered for this position, you are required to reside within 50 miles of Liberty Mutual's below offices: Liberty Lake, Washington Indy, Indianapolis Plano, Texas Las Vegas, Nevada Scottsdale, Arizona Phoenix, Arizona This is a range posting for which we will consider for different levels of experience. Claims Resolution Specialist II: 51,700.00 - 95,500 Annual Flexible Time Off 15 days Are you looking for a great career using cutting edge technology to adjust property claims? Join the GRM Property Complex Team. Responsibilities include investigation, analysis and other claims handling duties for medium severity property loss claims within assigned authority limits and consistent with policy and legal requirements. Claims are adjusted virtually from the desk. Adjusters will use a variety of internal and external resources, problem solving techniques and sound claims judgement to assist customers across the United States Responsibilities: Investigates and determines appropriate coverage for Property claims through virtual tools, while providing exceptional customer service throughout the life cycle of the claim. May partner with vendors to resolve property claims. Determines policy coverage, sets reserves, and determines whether claim will be approved or denied, including recommendations made by independent and/or field adjustors. Clearly explains coverage to customer and notifies insured of coverage or any issues. Handles supplements and refers the most complex supplements as appropriate. Works with and coordinates a number of vendor services, according to the appropriate coverage, such as contractors, experts, emergency repair, cleaning services and various replacement services while ensuring the customer is appropriately communicated to. Maintains accurate and current claim file documentation throughout the life cycle of claim cases. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. Makes recommendations to management for settlement amounts outside of authority limits. Closes claim files upon completion of final payment. Leads suit committees, roundtables, arbitrations and mediations. Acts as a mentor to peers in all aspects of adjusting and provides feedback to temporary adjustors. Is an Area Coaching Expert status and/or leads continuous improvement activities and other special projects as assigned. Qualifications Minimum 1 year of property claims adjusting experience Requires strong knowledge of claims handling procedures and coverages provided within various homeowner policies with the ability to write structural damage estimates for channeled complex property losses. Effective negotiation skills. Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills. Ability to effectively and independently manage workload while exhibiting good judgment. Computer skills with the ability to work with multi-faceted systems and analytical skills. The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree or equivalent experience and 3 to 5 years of directly related experience. Ability to obtain proper licensing as required. About Us At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work US for the past several years. We were also selected as one of the 100 Best Places to Work in IT onIDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Employment Type: Full Time

Keywords: Liberty Mutual Insurance, Las Vegas , Claims Resolution Specialist, Other , Las Vegas, Nevada