Risk & Fraud Associate (Evening/Overnight Shifts)
Company: BetMGM
Location: Las Vegas
Posted on: April 28, 2024
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Job Description:
Position:
Risk & Fraud Associate (Evening/Overnight Shifts)
Location:
Las Vegas, NV
Remote Status: Remote
Job Id:
2335
# of Openings:
40
Risk and Fraud Associate (Evening/Overnight Shifts)
Remote, must be located in Nevada
About Us
We are BetMGM. We are revolutionizing sports betting and online
gaming in the United States. We are a partnership between two
powerhouse organizations-MGM Resorts International and Entain
Group. You know our name through our exciting portfolio of brands
including BetMGM Sportsbook, Borgata online, Party Casino and Party
Poker. We aim to bring our ideas into action and find ways to
deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any
given hand, just as our employees each play a unique role in
accomplishing our goals as a company. We strive to create a culture
of empathy where our employees feel valued, heard, and comfortable
bringing their authentic selves to work. We want to build a product
and a workplace that reflect the communities we serve so we
approach our work fearlessly, take responsibility when we get it
wrong, and ante-up again. We play to win, and we are all-in
together.
We were recognized as one of Glassdoor's "Best Places to Work".
About the Role
The Risk and Fraud Associate will analyze accounts that are brought
to the relevant Risk Alerts and Fraud Reports, to perform fraud and
risk investigations into deposits, cashouts, game play, and to take
any relevant actions with these player's accounts.
The Risk and Fraud Associate will also correspond with members by
email, with a view to verifying documents, dealing with
negotiations, legal threats and settlement of member's
accounts.
***Availability to work Evening & Overnight shifts is
required***
Responsibilities
Investigate accounts raised by on-going Risk procedures - for
example from the Risk Alerts and Fraud Reports
Perform detailed risk analysis of all aspects of a player's
account
Deliver total quality service and to resolve customers
complaints/issues in relation to risk matters
Ensure all emails are responded to in a timely manner
Review identity documents
Ensure all withdrawals are processed accurately as requested by the
player on a daily basis
Deal with the various Risk Alerts
Analysis of daily Risk Management reports
Additional tasks and projects as required by the Team Leader,
Supervisor or Manager
Essential Functions
Must be able to stand or sit and operate computers and other
technological devices for extended periods of time
Shift Scheduling
Evening shifts for Nevada-based Risk & Fraud Associates will be
from 2:00pm - 11:00pm PDT
Overnight shifts will be from 9:00pm - 6:00am PDT
Qualifications
Ability to work on various shifts, schedules, and holidays as
needed.
Experience working in e-commerce, customer service or asset
protection
Degree or equivalent experience
Articulate with excellent communication and negotiation skills
Great problem-solving and investigative skills
Good reasoning and analytical approach to work
Detail orientated
Hard, dedicated worker who can multi-task
Organizational approach to the daily workload
Computer literate in Office Suite & able to use in house
applications
Knowledge of Casino/Poker/Sports and of e-commerce related
fraudulent dangers
About Our Culture
Building BetMGM from the ground up takes effort, energy, and
teamwork, but that's what will make leading this industry all the
more satisfying. We stay focused on our main goal with the help of
these four company pillars:
Believe in Your Game - Take your shot! There's a freedom to explore
ideas usually only start-ups are lucky enough to experience.
Backed by the Best - With our expertise-merged with that of our
world-class investors-we have the opportunity to take this
business, and ourselves, farther than anyone has ever imagined.
Do What's Right - We operate with clarity and simplicity, always
doing the right thing by our customers and each other, standing
shoulder to shoulder every day.
Hustle Hard - Our combined commitment and ambition is what drives
us to create some of the most innovative products in the
industry.
What We Offer
As a valued employee, we're committed to giving you the resources
and support you need. We offer Medical, Dental, Vision, Life
Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee
Resource Groups and more!
Licensing Requirements:
As a online gaming company, BetMGM is required to comply with state
gaming regulations which includes licensing obligations. Applicable
employees must be licensed by at least one jurisdictional agency,
although certain positions require licensing by multiple agencies.
Failure to become licensed or maintain licensure with each agency
as required for the role may result in termination of employment.
Please note that the licensing process includes comprehensive
background checks which may include a review of criminal records,
financial history, and personal background verification.
Gaming Compliance
Candidate must comply with and support the company's responsible
gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of
duties a person in this position may be asked to perform from time
to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We
provide equal employment opportunities to all qualified employees
and applicants for employment without regard to race, religion,
sex, age, marital status, national origin, sexual orientation,
citizenship status, veteran status, disability, or any other
legally protected status. We prohibit discrimination in decisions
concerning recruitment, hiring, compensation, benefits, training,
termination, promotions, or any other condition of employment or
career development. If your experience looks a little different
from what we've identified and you think you've got what it takes,
we'd love to learn more about you.
If you need assistance or accommodation with your application due
to a disability, you may contact us at recruitment@betmgm.com.
Applicable salary ranges may differ across markets. Actual pay will
be determined based on experience and other job-related factors
permitted by law. The position is also eligible for an annual
bonus.
Pay Range: $20.23 - $26.55 per hour
Apply for this Position
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