Parking Services Coordinator
Company: Fremont Street Experience
Location: Las Vegas
Posted on: May 4, 2024
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Job Description:
Position Title: Parking Services CoordinatorLocation: LAS VEGAS,
NVPosition Type: Full TimeEducation Level: Not SpecifiedShift:
DayJob Category: OtherDescription: SUMMARY: The Parking Services
Coordinator provides quality guest service and directing employees
and guest through the parking facility. This position works closely
with the Parking Manager and Parking Supervisor to ensure customer
satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES BUT NOT LIMITED
TO:Provides administrative support including updating parking
accounts, billing, and approved refunds. Reviews accounts
receivable, sends invoice reminder notices, and customer follow up
correspondence.Programs and issues parking access cards to
employees and customers.Collects and disables parking access cards
for cancelled parking accounts and terminated employees.Routinely
assess the accuracy and reliability of the parking system.Performs
quality assurance, reviews customer accounts for completeness and
accuracy. Assist in providing training and follow up
training.Periodically performs inspections of parking facility for
safety, cleanliness, damage, etc.Responds to public inquiries,
resolves complaints in a courteous, efficient, and timely manner.
Coordinates the designs for parking signage posted for garage
operations.Perform minor maintenance and repair on all parking
equipment.Responds effectively and immediately to parking
incidents; broken gates, equipment, traffic jams, etc. Assists with
special event parking programs, projects and/or additional duties
as directed by manager.Performs Parking Ambassador duties when
needed.Utilize appropriate safety procedures and practices for
assigned duties.Maintain adherence to FSP policy and procedures.
Required to work varied shifts including nights, weekends, and
holidays.Other duties as assigned. QUALIFICATIONS1-3 years customer
service experience, parking garage experience a plus.Cash handling
procedures, recordkeeping and filing methods.Ability to communicate
on the two-way radios, phones and able to be understood.Work well
under pressure.Ability to analyze complex customer problems and
develop workable solutions. Knowledge of computer and technology
skills of parking equipment. Strong verbal and written
communication skills.Self-starter.Strategic thinking and ability to
multi-task.Ability to work various shifts as needed to cover shifts
as well as for events and concerts.Physical, Mental and
Environmental Demands Assigned duties are primarily accomplished in
Fremont Street Parking Garage. Must have the manual dexterity to
operate a computer and other necessary office equipment. May be
required to lift up to 50 lbs.Ability to perform the duties of this
job in outside weather conditions including but not limited to cold
weather and very hot weather.Ability to work in an environment that
varies noise levels from low to loud depending on the event or
concert.PI518887dbced8-25660-34385355
Keywords: Fremont Street Experience, Las Vegas , Parking Services Coordinator, Other , Las Vegas, Nevada
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