Level 1 Help Desk Support
Company: Kenworth Sales
Location: Las Vegas
Posted on: May 6, 2024
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Job Description:
Are you looking for an opportunity to join an industry leader
with a strong foundation of success? Kenworth Sales Company was
recently awarded the 2020 Dealer of the Year award and after 75
years of consistent excellence, we are still growing! We have
recently joined forces with Truck Enterprises, Inc. and now span 10
states across the country and boast 31 locations with over 1200
employees. We have exciting career opportunities available today in
most of our locations. We are always looking for highly motivated
individuals with a passion for helping our customers build the kind
of success that Kenworth knows so well. -
JOB SUMMARY
Kenworth Sales Company is looking for a dedicated Help Desk Support
candidate that is reliable, flexible and can learn and adapt in a
fast-paced, close-knit team environment. This position will require
the successful candidate to have strong customer service and
organizational skills. Candidate will be a self-starter and be able
to set priorities and follow through on every ticket to ensure
issues and problems are resolved in a timely manner.
DUTIES AND RESPONSIBILITIES
Help Desk Support is the first response team in answering and
replying to all hardware/software technical issues received from
customers.
Ability to identify and organize tickets according to priority and
find resolutions, or escalate tickets to other members of the
department when needed.
Assist employees in using company software programs.
Maintain documentation and logs of work performed and process
through help desk ticket system.
Able and willing to increase knowledge of software and hardware
products to keep up with company demands and development. -
Strong aptitude in operating system repair, spyware/virus removal,
hardware and software troubleshooting a must.
The candidate must have knowledge of computer logic and
methodology. A+ certification a plus.
This is a Full-Time position (M-F, 40hrs/wk). Typically,
8:00am-5:00pm with some flexibility. -
Participation in an on-call rotation (including weekends) is
required. -
QUALIFICATIONS
Associate's Degree in IT or related field, or at least 2 years of
equivalent working experience.
Outstanding customer service and interpersonal skills (Must play
well with others).
Excellent and effective communication skills (oral and
written).
Dependability and reliability to follow-through and take ownership
of every task and responsibility entrusted to you.
Willingness to participate in a mandatory after-hours on-call
rotation, including weekends.
BENEFITS
We offer a full benefits package with retirement and paid life
insurance. Also includes vacation time, sick days and paid
holidays.
Kenworth Sales Company is an Equal Opportunity and Affirmative
Action Employer. All qualified applicants will receive
consideration for employment without regards to race, color
religion, sex, national origin, disability or protected veteran
status.
Keywords: Kenworth Sales, Las Vegas , Level 1 Help Desk Support, Other , Las Vegas, Nevada
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