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Bilingual Customer Service Representative

Company: National Debt Relief
Location: Henderson
Posted on: November 11, 2018

Job Description:

Who We're Looking For:

We are looking for a highly motivated individual interested in growth to join our management track in the Client Success Department.

The position is focused on providing phone support for our clients involved in the settlement process answering any general inquiries, addressing problems and/or concerns. A typical day consists of making and answering inbound and outbound calls, emails and online requests for information, as well as maintaining a rapport with our client base.

This position is an entry-level opportunity.
This position includes career advancement into management.
Client Services Representative (entry-level)
Client Services Specialist
Team Leader (manages a 6-8 person team)
Manager (manages 4-5 teams)
Positions beyond entry level are typically filled through internal promotions.
Promotions are based strictly on performance-measurable metrics which are transparent to each employee.
Meet some of our CS team members!

Principal Duties and Responsibilities:

Use Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns
Resolve customer inquiries/complaints with limited escalation to team leaders
Document client discussions clearly and concisely

Fluent in Spanish
Undergraduate degree in any field preferred but not required
Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required
Excellent verbal and written communication skills
Ability to work in a fast-paced environment with strong organizational and multi-tasking skills
Polite, confident, tactful, patient, and diplomatic while dealing with complex problems
Computer proficiency in Microsoft Office
Experience using Salesforce is a plus, but not required
What We Offer:

We believe in a team-first culture, full of rewards and recognition for our employees. We are dedicated to our employees' success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

Medical, Dental, and Vision Benefits
401(k) match
Paid Holidays, Sick Days, and Vacation
6 weeks paid parental leave
Pre-tax Transit Benefits
Discounted Gym Membership
No-cost Life Insurance Benefits
About National Debt Relief:

National Debt Relief is one of the country's largest and most reputable debt settlement companies. We are made up of energetic, smart, and compassionate individuals who are passionate about helping thousands of Americans with debt relief. Most importantly, we're all about helping our customers through a tough financial time in their lives with education and individual customer service.

We are dedicated to helping individuals and families rid their lives of burdensome debt. We specialize in debt settlement and have negotiated settlements for thousands of creditor and collections accounts. We provide our clients with both our expertise and our proven results. This means helping consumers in their time of hardship to get out of debt with the least possible cost. It can also mean conducting financial consultations, educating the consumer, and recommending the appropriate solution. Our core services offer debt settlement as an alternative to bankruptcy, credit counseling, and debt consolidation. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Keywords: National Debt Relief, Las Vegas , Bilingual Customer Service Representative, Other , Henderson, Nevada

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