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Customer Advocate Lead-CALD

Company: LogistiCare
Location: Las Vegas
Posted on: June 16, 2019

Job Description:

The Customer Advocate Lead is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight/management of all relations with subcontractor providers. ESSENTIAL FUNCTIONS Ensuring that all contract regulations pertaining to providers are enforced Oversees the trip assignment process and the Customer Advocate teams Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems Assist with driver training and inspection programs Works closely with transportation providers and health care facilities to resolve problems or issues Assists with managing and providing support to office staff in pursuit of excellent customer service Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities POSITION QUALIFICATIONS Competency Statement(s) Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Decision Making - Ability to make critical decisions while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions Problem Solving - Ability to find a solution for or to deal proactively with work-related problems SUPERVISORY RESPONSIBILITIES Assists the Customer Advocate Supervisor and Manager by monitoring the performance of the Customer Advocates. Carries out lead responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education High School Graduate or General Education Degree (GED) Experience Two to four years related experience with demand-response transportation management preferred SKILLS & ABILITIES Computer Skills Proficient in Microsoft Word, Excel, and Outlook Other Requirements Familiarity with Medicaid guidelines and covered services, and familiarity with non-emergency transportation services a plus WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -Able to sit at and work on a computer with headset for periods of time -Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Minimal ambulating WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Las Vegas , Customer Advocate Lead-CALD, Other , Las Vegas, Nevada

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