Technical Support Specialist (Bilingual Spanish/English)
Location: Las Vegas
Posted on: August 17, 2019
Who is Geotab:
Geotab, a global leader in IoT and connected transportation,
collects rich location, engine and vehicle behavior data to provide
valuable insights for customers. Geotab is deployed worldwide in
over 130 countries and is utilized by more than 40,000 customers
around the globe. Collecting over 4 billion data points daily,
Geotab is utilized by fleets both large and small to better manage
their light-, medium- and heavy-duty vehicles as well as the latest
available electric vehicles. Global demand for telematics is
increasing and Geotab is rising to the challenge. Are you ready for
the challenge? If so, visit us at careers.geotab.com or follow us
Who we are looking for:
We are always looking for amazing talent who can contribute to our
growth and deliver results! Geotab is seeking a Bilingual Technical
Support Specialist who is enthusiastic about providing world class
customer experience by troubleshooting, problem solving, and
identifying solutions for customer issues. If you love technology,
you are passionate about technical and customer support,and you are
keen to join an industry leader - we would love to hear from
What are the details of this position:
As a Bilingual Technical Support Specialist, your key area of
responsibility will be creating customer loyalty and satisfaction
through your superb troubleshooting and problem solving skills. You
will support both the MyGeotab software application and the Geotab
GO devices, IOX, and other hardware. You will understand the
business impact of incoming tickets and will troubleshoot
effectively to resolve issues and answer questions. Strong
communication and organizational skills will make you an ideal and
successful candidate who will find reward in supporting robust
software that can function 24/7 with no down time.Duties and
- Supports client, carrier, and sales team by providing phone,
chat, and email assistance relating to device errors, network
communications, portal configuration and navigation, product
implementation, and troubleshooting, while also supporting carrier
demo and product trial programs.
- Coordinates with all departments in the management of the
return/exchange process for Geotab devices and accessories from
case origin to completion, including communication to the
- Identify and assess customers' needs to achieve satisfaction.
This includes diagnosing and resolving technical hardware and
software issues involving connectivity, installation and software
- Performing Diagnostics and testing on existing release GO
devices and accessories as well as advanced troubleshooting using
Google Big Query, SQL.
- Ability to extract and analyse technical data from a device to
ensure the functionality is as required
- Creating customer loyalty and satisfaction.
- Continuous learning and improvement to become subject matter
experts of Geotab's products - including testing and configuring
hardware and software.
- Utilize enhanced Excel functions, including pivot tables,
graphs, and Vlookup function.
- Create or modify Excel reports for Customers.
- Navigate, update, and educate on the use of the MyGeotab
- Bachelor's degree preferred
- At least two years of technical support experience.
- At least two years in a customer service role.
- Working Knowledge of Google Big Query.
- Intermediate level Excel skills, including creation of pivot
tables and reports.
- Experience working with wireless or telecom, technologies or
- Excellent organizational, written and oral communication skills
- You must be able to convey technical jargon in a wide-array of
syntax from beginner level users to developers in our tickets as
well as knowledge base articles. Knowledge of KCS methodology would
be a plus.Basic understanding of how SaaS integrations work and
experience troubleshooting in a SaaS environment a great plus
- Bilingual - English/Spanish is required (Ability to speak, read
and communicate clearly and effectively in both English and
- Ability to read, write and speak in Canadian French,
Portuguese, German or Mandarin also an asset
What makes our staff passionate about Geotab?
Table Tennis at the office! Bring your own bat!Great accommodation
(height adjustable desks)Light breakfast served daily (cereals,
bars and fresh fruit)Hot lunch or fresh sandwiches served every
other FridayGeotab sponsored sports teams, dress up days, fun
social eventsFull medical benefits & 4% 401k company matching
retirement savings plan
Our Core Values:
Geotabbers innovate and seek creative ways to continuously improve.
Collaboration and teamwork defines the way we work. We love being
ahead of the curve, using leading technology, and being agile in
every way we do business. We work hard, and we definitely play
hard. From the CEO - to the staff - there is an open-door policy
for all of us to freely communicate. Geotabbers are dynamic, and
enjoy working in a fast-paced work environment. We own our work and
take responsibility in a true entrepreneurial spirit!
Geotab provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Geotab complies with
applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training. Geotab expressly prohibits any form of workplace
harassment based on race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age,
genetic information, disability, or veteran status. Improper
interference with the ability of Geotab's employees to perform
their job duties may result in discipline up to and including
Keywords: Geotab, Las Vegas , Technical Support Specialist (Bilingual Spanish/English), Other , Las Vegas, Nevada
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