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VIP Lounge Representative (OC) (Excalibur)

Company: Bellagio (MGM Resorts - Las Vegas)
Location: Las Vegas
Posted on: August 21, 2019

Job Description:

Location:Las Vegas, Nevada Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. The primary responsibility of the VIP Lounge Representative is to assist fully complimentary casino guests and management reservations with hotel registration and check out as well as concierge requests. All duties are to be performed in accordance with departmental and Property policies, practices, and procedures. - Provide information and assistance, as needed, to VIP players regarding all areas and departments of the hotel. - Assist in the appropriate and accurate enrollment of our players and coordinate with applicable department supervisors the tracking and needs of players. - Accurately handle player reservations, modifications, cancellations, and all related paperwork, as well as answer and route phone calls. - Assist, both clerically and socially, with related slot promotions, including the MLife booth, tournaments, mailers and promotional events. - Maintains accurate inventory and usage controls on all promotional prizes, supplies, and complimentary offers. - Read and evaluate casino play in order to extend appropriate complimentaries. - Process limo and off property bill back requests. - Perform other job related duties as assigned. MINIMUM REQUIREMENTS: - At least 1 year guest relations experience in a casino environment. - Excellent customer service skills. - Have interpersonal skills to deal effectively with all business contacts. - Professional appearance and demeanor. - Work varied shifts, including weekends and holidays. - Proficient in Microsoft Word, Excel and Outlook. - High School diploma or equivalent. - Able to effectively communicate in English, in both written and oral forms. PREFERRED: - Previous experience working in a similar resort setting.

Keywords: Bellagio (MGM Resorts - Las Vegas), Las Vegas , VIP Lounge Representative (OC) (Excalibur), Other , Las Vegas, Nevada

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