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Team Member: Service Champion

Company: Taco Bell
Location: Las Vegas
Posted on: November 11, 2019

Job Description:

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."I. Position SummaryParamount to success is delighting Restaurant Guests; then following restaurant basics in understanding and adhering to food safety and sanitation procedures. Follow all company standards and policies including but not limited to preparing and producing quality food with speed and accuracy, personal conduct, safety and security policies.II. Accountability ScopeThe position has a significant affect on customer loyalty. In addition, each restaurant team member is accountable for their impact on expense of doing business, such as complying with all basic rules of conduct.III. Principal Responsibilities* Food Preparation - preparing ingredients for menu item production* Menu Item Production - preparing menu items for orders* Guest Assistance - Dining room/lot, dining room cashier, drive-thru cashier & drive-thru outside order taker* Daily Operation - Receiving and storage, preventative maintenance, opening & closing proceduresIV. Key RelationshipsPrimary service relationships with outside customers; team building relationships with co-workers and appropriate working relationships with other internal visitors and vendors.V. Knowledge and Skill RequirementsEducation:Basic Math and Reading skillsExperience:16 years old or olderAbility to work flexible hoursSpecialization: (licenses, certifications, etc---)Health Card according to state or local requirements. Reliable transportation.VI. Key Challenges* Personal Effectiveness - Ability to follow direction and learn quickly. Presents positive / can-do attitude; takes personal ownership of tasks and responsibilities, presents a tidy appearance with good hygiene.* Professional Focus - is punctual and flexible in maintaining hours of employment. Performs work effectively and safely in an environment where there is constant change and minimal direct supervision. Communicates viewpoints and concerns to fellow employees and managers in a constructive manner.* Customer Services - Acts in a friendly, courteous, and helpful manner toward customers and co-workers at all times. Can anticipate bottlenecks in service and willingly acts to resolve them.VII. Physical DemandsA. Overall Strength Demands (Check One):SEDENTARY :LIGHT :MEDIUM: XHEAVY :VERY HEAVY :Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the timeExerting up to 20 lbs. occasionally, 10lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degreeExerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantlyExerting 50-100 lbs. occasionally, 25-50 lbs. frequently, or up to 10-20 lbs. constantlyExerting over 100 lbs. occasionally, 50-100lbs. frequently, or up to 20-50 lbs. constantlyB. Identify the Frequency of each physical demand listed below using the following codes:C = CONTINUOUSLY2/3 or more of the timeF = FREQUENTLYFrom 1/3 to 2/3 of the timeO = OCCASIONALLYUp to 1/3 of the timeR = RARELYLess than 1 hour per weekN = NEVERNever occursThese are descriptions of the way this job is currently physically being performed; it does not address the potential for accommodations if needed.PHYSICAL DEMANDSCODEDESCRIPTIONStandingCRequires long periods of standing to prep, serve foodSittingCTaking breaks, some paperwork.WalkingCMoving throughout the restaurant and walking orders to customerLiftingFAbility to lift a maximum of 50 lb with or without assistanceCarryingFAbility to carry a maximum of 50 lb with or without assistancePushing/PullingFAbility to push or pull a maximum of 50 lb with or without assistanceReachingCReaching for items in restaurantReaching Over HeadCVarious job duties including but not limited to food prep and customer serviceHandlingFFood, storage boxes, small equipmentFinger DexterityCPreparing and serving food, handling small food prep equipment, taking orders on telephoneKneelingFSetting up restaurant and cleaningCrouchingFMoving items in restaurant and cleaningCrawlingRSetting up restaurant and cleaningBendingFPicking up items from floor and cleaning; In and out of car for Drivers.TwistingCMoving, setting up restaurantClimbingOPossible for changing lights, and cleaning etc.BalancingCStanding and reaching/pushing/pulling itemsVisionCViewing, inspecting food areas; ensure work is completed appropriately; monitors and registers.HearingCReceive and interpret information from others-face to face or by phone.TalkingCGive information to othersC. Machines, Tools, Equipment and Work Aids:Use of all restaurant equipment including but not limited to: Headsets, Fryer, Dishwasher, Re-thermalizer, Bunn Hot water, Registers, cleaning supplies (mops & brooms), small food prep utinsels. Some Computer and Peripheral equipment, Calculator, Telephone. Some maintenance includes unclogging toilet, relighting water heater, etc. Office supplies such as notepads, pencils, and pens, Reliable transportationD. Environmental Factors:Fast paced work environment. Primarily inside restaurant around food prep and cooking equipment (hot & cold); may need to work at drive-thru window. Requires frequent immersing of hands in water to wash and clean hands, wash, rinse food, and small wares. All food handling requires gloves. Some cleaning responsibilities are performed outdoors in the elements like rain, snow, sleet, hail, sun, hot and cold. Ability to work irregular hours, nights, weekends, and holidays. Most positions work with the public.

Keywords: Taco Bell, Las Vegas , Team Member: Service Champion, Other , Las Vegas, Nevada

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