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Linen Control Attendant (FT) (Excalibur)

Company: Bellagio (MGM Resorts - Las Vegas)
Location: Las Vegas
Posted on: November 11, 2019

Job Description:

Location:Las Vegas, Nevada Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. It is the primary responsibility of the Linen Control Attendant to provide excellent customer service and create a safe and friendly environment for employees and guests by loading all clean linen into the laundry hampers and appropriately accounting for all linen shipped. This position advises the Management staff of any concerns or issues in regards to the completion of the daily linen requirements. All duties are to be performed in accordance with departmental and property policies, practices and procedures. - Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities. - Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties. - Meet the demands of a fast-paced environment by using good judgment and the ability to multitask. - Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies. - Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property. - Properly utilize performance feedback, recognition, training, and adhere to company policies, legal requirements as well as be knowledgeable of all duties and adhere to policies and procedures regarding safety, health, and welfare of the guest and the property. - Deliver daily inventories to all areas requiring linens, such as : Housekeeping, Public Area, Pool Operations, Spa and Salon Operations, Food & Beverage, and Casino requests. - Maintain and monitor inventory levels. - Clear soiled linen from the linen chute and transport to hallway for pickup. - Use electric tow motor to transport full and empty hampers of linen from the receiving area to the designated location. - Assist with receiving of new clean linen from vendors. - Assist with unboxing, pick up, and insertion of new linen. - Complete all documentation regarding clean, soiled, or reject items daily with complete accuracy. - Identify and count required items removed from soiled or clean from designated areas with complete accuracy. - Ensure soiled bedding is placed in appropriate hamper(s) for pick up by the select laundry vendor. - Ensure all areas related to linens are swept and clean daily to include stored, soiled, clean linen and trash, and linen chutes. - Report any maintenance issues to your assigned Manager/Supervisor. - Perform all other job related duties as requested. Required: - Must be at least 18 years of age. - Excellent customer service skills. - Have interpersonal skill to deal effectively with all business contacts. - Professional appearance and demeanor. - Work varied shifts, including weekends and holidays. - High school diploma or equivalent. - Able to effectively communicate in English, in both written and oral forms. Preferred: - At least 3 months of previous experience working in a similar resort setting. - At least 3 months of warehouse/stocking experience or similar. - Previous experience operating an electric pallet jack. - Bilingual.

Keywords: Bellagio (MGM Resorts - Las Vegas), Las Vegas , Linen Control Attendant (FT) (Excalibur), Other , Las Vegas, Nevada

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