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Stations Policy and Procedures Specialist

Company: Allegiant Airlines
Location: Las Vegas
Posted on: November 11, 2019

Job Description:

The Stations Policy and Procedure Specialist serves as subject matter expert in all policies and procedures for Allegiant Station Operations with added focus on Customer Service, develops and maintains new and revised policies & procedures that are well written, easy to understand, and implement, ensures the quality and consistency of Customer Service at all stations through the development, implementation and compliance with policies and procedures, as well as governmental regulations, develops programs and processes intended to help the organization understand, analyze and create a positive customer experience and works with management to analyze the business processes, workflows and training material for improvement opportunities and when needed, help define the operational impact of proposed modifications.

Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. No Visa Sponsorship available for this position.
Education: Bachelor s Degree
Certification: No
Years of Experience: 6 months airport operations preferred

Preferred Requirements
Must be capable of interacting with all levels of internal and external stakeholders
Ability to manage own time and prioritize tasks to accomplish required goals and objectives
Strong communication skills- must be comfortable with engaging in written and verbal presentations including active participation in meetings, conference calls, training events, and seminars as required
A command of reasoned, measured decision-making based upon analysis of the facts as well as the pros and cons of each potential decision
Able to attend required training
Able to work in a high-pressure environment
Able to travel to train Team Members
Must obtain trainer qualifications within 60 days of on-boarding

Job Duties
Conduct and provide research as needed to develop and incorporate new customer processing practices resulting in improved operational efficiency.
Create and drive change to policies and procedures to improve stations Customer Service performance and safety records.
Develop and implement Best Practices to include change, impact and potential effects while maintaining open communication between all departments involved.
Ensure best use of all tools and resources as related to areas of customer service, processes and programs.
Interface with all departments throughout the company regarding policies, maintaining consistency and communication in manuals and employee communication.
Identify, reconcile and resolve conflicts between station s manuals and other company manuals or materials.
Evaluate the effectiveness and efficiency of policies and procedures based on feedback via stations management, regional managers, safety data, and operational performance information
Maintain up-to-date knowledge on domestic and international regulatory requirements, regulations, standards, and guidance s and ensure effective communication to the project teams and management.
Coordinate with Stations Training and Allegiant University to ensure all training material is created, updated, and maintained in accordance with all policies
Performs the ongoing management of policy recommendations and procedure documentation which includes adhering to a change management process, obtaining approvals for proposed policy changes, publishing approved documentation in proper portals, and maintaining published document version archives

Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information see Allegiant.com/careers

Keywords: Allegiant Airlines, Las Vegas , Stations Policy and Procedures Specialist, Other , Las Vegas, Nevada

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