Stations Policy and Procedures Specialist
Company: Allegiant Airlines
Location: Las Vegas
Posted on: November 11, 2019
The Stations Policy and Procedure Specialist serves as subject
matter expert in all policies and procedures for Allegiant Station
Operations with added focus on Customer Service, develops and
maintains new and revised policies & procedures that are well
written, easy to understand, and implement, ensures the quality and
consistency of Customer Service at all stations through the
development, implementation and compliance with policies and
procedures, as well as governmental regulations, develops programs
and processes intended to help the organization understand, analyze
and create a positive customer experience and works with management
to analyze the business processes, workflows and training material
for improvement opportunities and when needed, help define the
operational impact of proposed modifications.
Combination of Education and Experience will be considered. Must be
authorized to work in the US as defined by the Immigration Act of
1986. Must pass a Criminal Background Check. No Visa Sponsorship
available for this position.
Education: Bachelor s Degree
Years of Experience: 6 months airport operations preferred
Must be capable of interacting with all levels of internal and
Ability to manage own time and prioritize tasks to accomplish
required goals and objectives
Strong communication skills- must be comfortable with engaging in
written and verbal presentations including active participation in
meetings, conference calls, training events, and seminars as
A command of reasoned, measured decision-making based upon analysis
of the facts as well as the pros and cons of each potential
Able to attend required training
Able to work in a high-pressure environment
Able to travel to train Team Members
Must obtain trainer qualifications within 60 days of
Conduct and provide research as needed to develop and incorporate
new customer processing practices resulting in improved operational
Create and drive change to policies and procedures to improve
stations Customer Service performance and safety records.
Develop and implement Best Practices to include change, impact and
potential effects while maintaining open communication between all
Ensure best use of all tools and resources as related to areas of
customer service, processes and programs.
Interface with all departments throughout the company regarding
policies, maintaining consistency and communication in manuals and
Identify, reconcile and resolve conflicts between station s manuals
and other company manuals or materials.
Evaluate the effectiveness and efficiency of policies and
procedures based on feedback via stations management, regional
managers, safety data, and operational performance information
Maintain up-to-date knowledge on domestic and international
regulatory requirements, regulations, standards, and guidance s and
ensure effective communication to the project teams and
Coordinate with Stations Training and Allegiant University to
ensure all training material is created, updated, and maintained in
accordance with all policies
Performs the ongoing management of policy recommendations and
procedure documentation which includes adhering to a change
management process, obtaining approvals for proposed policy
changes, publishing approved documentation in proper portals, and
maintaining published document version archives
The Physical Demands and Work Environment described here are a
representative of those that must be met by a Team Member to
successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team
Member is regularly required to stand, sit, talk, hear, see, reach,
stoop, kneel, climb and use hands and fingers to operate various
types of tools and equipment (i.e. hand trucks, carts, ramps, tugs,
etc.). May be required to lift, push, pull, or carry up to 300 lbs.
May be required to work various shifts/days in a 24-hour situation.
Regular attendance is a requirement of the role. Exposure to
heights, small spaces, extreme noise (i.e. airport with planes,
vehicles, and other machinery), temperature, wind, and light
fluctuations. Ability to work in a confined area as well as the
ability to crawl in and out of small spaces for extended periods of
time. Ability to wear personal protective gear. Some travel may be
a requirement of the role.
Equal Opportunity Employer: Disability/Veteran
For more information see Allegiant.com/careers
Keywords: Allegiant Airlines, Las Vegas , Stations Policy and Procedures Specialist, Other , Las Vegas, Nevada
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