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Senior IT Analyst

Company: Kelly Science, Engineering, Technology & Telecom
Location: Las Vegas
Posted on: February 25, 2021

Job Description:

Senior IT AnalystIT -- Las Vegas, Nevada?25 percent travelDirect HireCompany OverviewClient is a nationwide leader in Geotechnical Engineering, Construction Materials Testing and Inspection, Building Code Compliance, Environmental,--Occupational--Health & Safety, and Building Envelope,--has an opening for a Senior IT Analyst.About COMPANYFor nearly six decades, COMPANY has provided essential engineering services and has contributed to the success of--some of the most prominent and significant projects in the United States. Experienced and proven, COMPANY is considered a pioneer of the industry and stands at the forefront of emerging technology, best practices, and groundbreaking solutions, to attract the best talent and foster enriching opportunities for career growth. Our work includes both public and private clients and consists of projects ranging from transportation and healthcare to commercial and education. Our engineers, geologists, certified inspectors, and scientists offer an unwavering commitment to excellence, approaching each project as an opportunity to cultivate enduring relationships with our clients.Why Work at COMPANY?-- Our family atmosphere promotes a small company feel, even as we continue to grow and expand our regional and national footprint.-- Health Plans - COMPANY employees can choose from three different health plan options including our flagship Health Savings Account (HSA) plan with low premiums and company matching funds deposited directly into your own Health Savings Account!-- Our dental and vision plans offer both in and out of network benefits, giving you the choice to stay with a favorite dentist, orthodontist, or optometrist.-- 401k - Save for retirement with Empower and get a company matching contribution of 50% on the first 6% of compensation, up to--$2,000--maximum match.-- There's plenty of time off too! COMPANY employees accrue generous amounts of Paid Time Off (PTO), and Paid Holidays!Job Responsibilities: Senior IT Analyst, you will provide technical support and training to our customers and be an escalation point for the Tier 1and Tier 2 Service Desk. You will be part of a larger IT Support Team serving our growing company.--You will analyze, triage and manage service requests and incident tickets to keep our teams across the nation operating smoothly. You will resolve problems of advanced complexity, manage multiple tasks, participate in IT projects and generate innovative solutions to technical problems, under limited supervision.You will mentor tier 1 and Tier 2 analysts and act as a liaison between the Service Desk and all our West Coast customers and partners.Your day as--an IT--Analyst III at COMPANY will be both challenging and rewarding. During which, you have the opportunity to create lasting relationships with your team members. On a typical day, you can be expected to:-- 5 years or more of technical support experience (college degree, technical certificate and/or experience combined) -- A strong understanding of LAN/WAN technology -- Experience with the following: o Active Directoryo Email management (Exchange) and O365o Phone systemso A/V, VTC, collaboration technologies including Teams, Zoom, WebEx etc.o ERP platform supporto MS Office productso PC/laptop hardware supporto Imaging systems ("Ghost", etc)o Cybersecurity-- Ability to collaborate with and mentor those around you -- Excellent Problem Solving and Analytical Skills -- Oversee project implementation (e.g. upgrades, hardware/software installations) -- Provide advice and technical training while producing documentation for future use -- Understanding business and technology needs -- Install, configure, maintain, and support systems of all levels of complexity for end users.-- Resolve IT incidents for local and remote users-- Fulfill IT reqcompanyts for new hardware and software-- Manage incidents, reqcompanyts, changes and inventory according to accepted ITIL practices-- Triage new incidents and reqcompanyts as they are received and resolve/fulfill them as quickly as possible, according to their priorities-- Develop and provide individual and group instruction/training to end users on new and updated technologies-- Lead or participate in research and development initiatives-- Implement new technologies-- Participate in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions-- Maintain records for network users, security, hardware inventory and licenses-- Remote access implementation and support: VPN, RDS/Terminal Services-- Knowledge of mainstream mobile device platforms: Android and iOS -- Administer Mobile Device Management (MDM) platform-- Support some non-traditional IT technologies such as surveillance and access control.Required Qualifications:-- AS degree in related field or combination of education & experiencePreferred Qualifications:-- A+, N+, S+-- MCP or higher-- ITIL Foundations-- MS Modern Desktop Administrator-- ACMT (Apple)

Keywords: Kelly Science, Engineering, Technology & Telecom, Las Vegas , Senior IT Analyst, Professions , Las Vegas, Nevada

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