Remote Installation Technician

Company: SpectrumVoIP
Location: Las Vegas
Posted on: January 15, 2022

Job Description:

SpectrumVoIP is a b2b cloud communications provider. We specialize in cloud phone systems for small and mid-size organizations. We are family-owned and have been in business for over 15 years based out of Plano TX.

50k-60k salary commensurate with experience. Benefits include healthcare, 3 weeks PTO, 401k, and maternity/paternity leave.

The Remote Installation Technician is a critical member of our customer onboarding team. This role is responsible for the setup, configuration, and initial training on our phone system product. Our Remote Install Techs primarily work with 3rd party contractors who are in the field handling the physical deployment and cabling. The ideal candidate for this role possesses a blend of customer service skills with technical experience deploying IP products. This position is located at our corporate office in Plano but we are also considering full-time remote applicants.

Essential Job Functions:
Interact with contractors and or customers to install VoIP hardware including Firewalls, VoIP Phones, Analog gateways, switches, and other networking equipment.
Be able to multitask by managing multiple contractors and deployments at once.
Maintain a strong customer service focus and exhibit a desire to successfully interact with end-users and peer teams.
Providing general product and service training to new customers.
Provide troubleshooting or technical support to clients.

Skills, Knowledge, and Abilities:
TCP/IP
Varying ISP providers and circute types (Cable, DSL, T1, Fiber, Cellular)
Structured network cabling
Experience with analog POTS services on 66 and 110 blocks
Ability to troubleshoot common network issues and networked devices (printers, DVR's, CC Machines)
Strong Communication skills

Job Requirements:
Bachelor's Degree or equivalent combination of education, training, and experience
2+ years of experience in IT, networking, or desktop support
Familiarity with Cloud communications or telecom providers, and Mikrotik or Cisco equipment is a plus

Keywords: SpectrumVoIP, Las Vegas , Remote Installation Technician, Professions , Las Vegas, Nevada