Senior Distribution Specialist
Company: Kasa Living
Location: Las Vegas
Posted on: August 6, 2022
Job Description:
Job Description*This role is fully remote, we set a location
because some job boards require it.The RoleKasa's property
portfolio includes over 1,500 apartment and boutique hotel units
across 50+ locations in the US. We are constantly adding new units
and each unit is traded on multiple OTA platforms. Our channel
management software ensures smooth management of the availability,
prices, and booking requests. Your role will be to monitor the
system and address synchronization issues and bugs with internal
operations teams, software vendors, and OTA representatives to
ensure smooth operations for the entire company.Your daily job will
also include building new OTA listings and ensuring accuracy across
all channels. The role will have a key impact on Kasa's revenue and
will report to the Manager, Distribution Operations. You will also
closely cooperate with the LaunchOps, Guest Experience, and Revenue
Management teams.About the TeamKasa is building a world-class
marketing team and you will be one of the founding members. It's
exciting to be part of a team that sets new standards at Kasa. Our
Marketing department's mission is to build a distinctive global
accommodations brand fueled by direct relationships with guests,
presence on every channel, and outstanding communication with all
stakeholders. This remote role will be the fifth hire on the
Distribution team, allowing for significant upward mobility within
our fast-growing organization.Day in the Life of a Senior
Distribution SpecialistOn any given day, you will monitor the
current health of our OTA connections to address issues and improve
systems. You will coordinate solving problems with Guest Experience
representatives and the Portfolio Revenue Manager. Furthermore, you
will be the main liaison between our channel management software
vendors and our Kasa operations team to ensure smooth channel
management and property management for our guests.Additionally,
during times of lower booking volumes, you will support the
Distribution Team in building and publishing our listings on
various OTA platforms.Every other week you will get to participate
in a company-wide meeting where we discuss the business, interact
with leaders from other departments, and share our ideas to help
grow Kasa. Our culture is based on a remote work environment where
we take pride in getting to know each other and what drives
us.Responsibilities
- Provide support for more junior members of the team, mentor and
assist as needed
- Ensure that all properties and units are participating in
relevant, approved online distribution channels
- Contribute to the creation of OTA listings in our content
management system
- Monitor booking flow through our channel management software
and address bugs and booking discrepancies
- Cooperate with Guest Experience team to quickly solve all
system-related booking issues
- Connect with software vendors and OTAs to ensure their support
and servicing their system issues
- Responsible for preparing team workload and monitoring project
timeline.
- Resource for team escalations for guidance and resolution.
- Monitors the team's efficiency of ticketing requests submitted
from various internal departmentsExperience
- 3+ years experience in hospitality distribution and
marketing
- 1+ years of experience in project/program management
- 1+ years team management or leadership experience
- Web savviness and fluency in online booking systems
- Three (3) or more years working with a hotel/apartment channel
manager systems
- Three (3) or more years working with a content management
systems
- Proven passion in travel and hospitality
- Highly organized and motivated to improve day to day
processes.
- Solid coordination and problem-solving skills
- Ability to learn quickly, take direction, and be proactive when
issues arise
- Must be comfortable receiving and independently acting on
feedback
- Knowledge of Google Suite including intermediate functions in
Google SheetsIn one year, you will succeed at Kasa by having:
- Ensured smooth booking experience across all distribution
channels
- Implemented an efficient process for solving all ongoing system
bugs
- Built a strong relationship with our software vendors and OTA
partners
- Act as a trusted advisor/resource for junior team members for
escalations and other projects
- Improve department efficiency and or metrics related to
KPI/OKRBenefits
- Remote Work: With flexibility as a core value, and over
three-quarters of the team working remotely, Kasa employees are
able to work from anywhere!
- ✈ Kasa Travel Credit: We love to travel! Kasa employees get an
allowance of free stays with us in any of our locations, plus a 50%
discount on any nights for friends and family
- Generous Stock Option Plan: We believe the success of our
business should be shared with our team. As you grow with us, we
increase the opportunities for you to become part-owners of our
company.
- Flexible PTO: Full-time exempt Kasa employees are encouraged to
take time off as they need and see fit, ensuring that it's not
disruptive to their work.
- 401(k) plan: As you invest in yourself and your future, Kasa
invests in you too: we match 50% of the first 4% of deferred
salary.
- Competitive Salary: We offer base salaries at or above market
rates plus additional earning opportunities based on the
position
- Health Coverage: We've invested in comprehensive health
insurance options to help when you need it mostWho We AreKasa is
building a global accommodations brand unlike any other. We took
the best that hotels and short-term rentals had to offer and
created a new class of hospitality that is well priced,
trustworthy, and that offers a large selection of great locations.
Our guests enjoy seamless check-ins, spacious apartments, and
attractive amenities, helping them feel right at home. If anything
comes up, our remote guest experience team is available 24/7,
ensuring our hospitality is always felt, though rarely seen.Behind
the scenes, we build technology that combines with our innovative
operations to grow a globally scalable offering that delivers
high-quality stays. Our products and systems unlock unparalleled
flexibility to operate anywhere from a few Kasa to a few hundred
Kasas in any type of building, in just about any location. We
currently have Kasas in over 17 states and are expanding into new
markets all the time.All of this is made possible by our team
members, each of whom plays a critical role in fulfilling our
vision and mission. We strive to foster a culture that values
feedback, support, and collaboration throughout the organization.
As a remote-first company, we work hard to bridge the gap of
distance through initiatives that foster connection across Kasa. A
few examples include lively All-Hands meetings, department
get-togethers (online and in-person), and teamwide celebrations of
important milestones. We offer benefits that encourage team members
to stay at Kasa properties to experience our product firsthand and
meet local team members when nearby. Guests are crucial to Kasa's
mission. Accordingly, every new Kasa team member gets trained in
our Guest Experience Akademy during their onboarding.Our team is
fortunate to have diverse backgrounds, personalities, and
experiences united by a commitment to excellence and passion for
our industry. If Kasa's vision and culture speak to you, and you're
up for the challenge of building a company on the cutting edge of
real estate, we would love to have you on our team!
Kasa Living is an E-Verify participant. We will verify the identity
and employment eligibility of all persons hired to work in the
United States by matching information employees provide on the form
i-9 against records available to the Social Security Administration
(SSA) and the Department of Homeland Security (DHS). You may find
more information here and here.
Keywords: Kasa Living, Las Vegas , Senior Distribution Specialist, Professions , Las Vegas, Nevada
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