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Senior Business Process Analyst - Remote

Company: UnitedHealth Group
Location: Las Vegas
Posted on: November 25, 2022

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

The Senior Business Process Analyst is an integral role to Home and Community as the primary liaison between business and technical partners. This role is responsible for driving timely and clear communications and awareness regarding the critical technologies that support our clinical field staff. This role will collaborate across business, technology, clinical and other support teams to understand the impact of technical and application issues that affect or may be disruptive to clinicians as they are supporting members.

The Senior Business Process Analyst will work in conjunction with team leads, clinical SMEs, and training coordinators to provide latest updates on technical activities, collecting feedback and user experience information to bring back to the technology teams. The role will be responsible for analysis and writing clear and concise communication, often needing to translate technical language for non-technical, typically clinical end users. They will build and foster relationships within a matrix organization to proactively promote and help operationalize solid communication processes and support structures. Additionally critical to success will be the maintenance of trust with our clinical, business, technology and support partners. Above all, keeping the clinician and member experience top of mind in all efforts.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Liaison between business and technical partners to collaborate and support with technology and application activity that impacts the clinical workforce
  • Gathering, evaluating, and managing information regarding issues and defects across numerous channels and from multiple parties
  • Analyze and understand potential impacts to the clinical workforce from technical activities and raise concerns or possible issues to appropriate teams
  • Support end users post-deployment by answering questions, providing guidance, and seeking out additional answers or escalating issues as indicated
  • Assist in operationalizing solid processes for communication and ensure support is being provided in an efficient and timely manner to end users

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • Bachelor's Degree or 10+ years of additional relevant experience
    • 1 + years of product management experience
    • Experience working with cross functional teams
    • Experience driving teams and management to decisions and obtaining difficult information and answers
    • Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
    • Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
    • Demonstrates an attitude of walking in the shoes of the members we serve to ensure our solutions are developed to meet their needs and provide true value

      To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

      Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

      Colorado, Connecticut, Nevada, or New York City Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut/Nevada/New York City residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

      All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

      UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Las Vegas , Senior Business Process Analyst - Remote, Professions , Las Vegas, Nevada

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