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Channel Distribution Supervisor

Company: MGM Resorts International
Location: Las Vegas
Posted on: November 25, 2022

Job Description:

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: _*To entertain the human race*_.

*PRIMARY PURPOSE: *

It is the primary responsibility of the Channel Distribution Supervisor to oversee the day to day operations and supervise the Ticketing Specialists and Sales Services Representatives. The Supervisor is responsible to meet and inform the Ticketing Managers on all matters relating to department operations and employee relations. They shall collaborate with the property box offices to ensure consistent operations and services in a timely and courteous manner.

*PRINCIPAL DUTIES AND RESPONSIBILITIES: *

* Serve as a liaison and provide assistance to all system users
* Manage event builds, pricing, and inventory on all Ticket Systems; facilitate completion of these operations, and provide input and recommendation into the development, and implementation of strategic initiatives
* Evaluate and ensure data accuracy standard procedures, and timely communication on all ticket system operations, promotion, and event builds
* Supervise the Human Resources responsibilities for Ticketing, including but not limited to: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring and training processes that encompass the company's diversity commitment; and handle disciplinary matters as outlined in employee handbook
* Complete Ticket Sales reports, Methods of Payment, and Front-of-House attendance reports
* Manage Ticketing workflow and share-point where all reports/documents are stored for internal and promoter distributions
* Oversee functionality of internal technology and ticketing systems for operational requirements and advise management of any service interruptions
* Monitor inventory and advise management of potential revenue opportunities, and recommend allocation changes
* Perform event programming; Event building, ticket types, hold classes, ticket templates, confirmation templates, service fees, promotion and wholesaler inventory, allocations and creation of internet links
* Perform other job-related duties as requested

*SUPERVISION: *

* Wholesalers
* Specialist/Representatives

*MINIMUM REQUIREMENTS: *

* High school diploma or equivalent
* Two (2) years of experience with Veritix, Outbox or Archtics or equivalent combination of education, training, and experience
* Work varied shifts, including weekends and holidays

*PREFERRED: *

* Four (4) years of experience within the hospitality industry or in a related position with supervisory experience
* Experience working in a similar resort setting

*KNOWLEDGE, SKILLS, AND ABILITIES: *

* Able to effectively communicate in English, in both written and verbal forms
* Basic knowledge computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
* Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
* Maintain a professional, neat and well-groomed appearance adhering to company standards

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: MGM Resorts International, Las Vegas , Channel Distribution Supervisor, Professions , Las Vegas, Nevada

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