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Change Management PTR Analyst

Company: Aristocrat Technologies
Location: Las Vegas
Posted on: January 25, 2023

Job Description:

The primary responsibility of Change Management PTR Analyst is to review PTR health and PTR change requests from all departments that submit a PTR change and any other changes that may fit in this category. These requests must be processed in a timely manner, ensuring that any and all research on the request is acquired, and detailed knowledge is applied. Managing and actioning the PTR health bucket, creating, and adjusting PTR lines and PTR headers, managing serial swaps which affect PTRs and require PTR management. Reporting on PTR health and running proactive PTR reports to catch and find issues ahead to bring to light new issues and provide steps/actions on remedying the issues and working with the appropriate teams to carry those actions out.
The Change Management PTR Analyst will interface with the Change Operations Manager to understand their queue and prioritization.
Manages time effectively throughout the day to ensure all requests are processed in the priority level assigned and priority SLA is met
Attends daily meetings to assess the queue and understand priorities for each respective day
Works with multiple teams, across multiple departments and answers any questions that may arise before or after a PTR request
Creates VSTS tickets for ERP/MDM team to remedy PTR system issues

Be able to review multiple sources of information [Excel, Word, Tableau, D365 PTR data], and cross reference to ensure that correct and accurate selection are made during the Change Management process/PTR creation

Performs root cause analysis for any quality errors that arise, internal or external
Responds to internal customers on status of PTR requests and additions to any request.
Promotes and develops positive communication across all internal customers and upstream partners.
Attends and collaborates with up and down stream partners and attends any meetings that promotes cross departmental relationships/strategies
Supports other projects that may arise, and performs duties as assigned.
Processes Invoice Corrections when needed, and shares end of month responsibilities
Varied other processes required in our department, including but not limited to ship list, FCO and CR processing, Invoice Correction RMA and Sales Order creation
Supporting class 2 tear down through the implementation of a PTR request process.
Perform all other duties assigned by supervisor or manager
Can work independently and has the ability to manage multiple projects and problem solve issues
Overtime mandatory if deemed necessary by department Manager or Director
Create and own any PTR driven reporting
Strong Excel experience required
Salesforce, Smartsheet, D365 Experience a preferred but not required
Power BI and Data Visualization preferred but not required

Excellent communication and presentation skills; able to communicate effectively with management and personnel at all levels, and able to present a project or report to a group or department leads/managers/directors

Strong organizational and time management skills
Strong problem solving and analytical skills
Possesses strong computer skills with demonstrated proficiency in standard business software packages (e.g., Microsoft Office)
Bachelors Degree preferred, or equivalent combination of education, training, experience in analytical reporting and data management
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. Were a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities
All about the Player

Talent Unleashed

Collective Brilliance
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Keywords: Aristocrat Technologies, Las Vegas , Change Management PTR Analyst, Professions , Las Vegas, Nevada

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