Change Management PTR Analyst
Company: Aristocrat Technologies
Location: Las Vegas
Posted on: January 25, 2023
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Job Description:
SUMMARY
The primary responsibility of Change Management PTR Analyst is to
review PTR health and PTR change requests from all departments that
submit a PTR change and any other changes that may fit in this
category. These requests must be processed in a timely manner,
ensuring that any and all research on the request is acquired, and
detailed knowledge is applied. Managing and actioning the PTR
health bucket, creating, and adjusting PTR lines and PTR headers,
managing serial swaps which affect PTRs and require PTR management.
Reporting on PTR health and running proactive PTR reports to catch
and find issues ahead to bring to light new issues and provide
steps/actions on remedying the issues and working with the
appropriate teams to carry those actions out.
The Change Management PTR Analyst will interface with the Change
Operations Manager to understand their queue and
prioritization.
WHAT YOU'LL DO
Manages time effectively throughout the day to ensure all requests
are processed in the priority level assigned and priority SLA is
met
Attends daily meetings to assess the queue and understand
priorities for each respective day
Works with multiple teams, across multiple departments and answers
any questions that may arise before or after a PTR request
Creates VSTS tickets for ERP/MDM team to remedy PTR system
issues
Be able to review multiple sources of information [Excel, Word,
Tableau, D365 PTR data], and cross reference to ensure that correct
and accurate selection are made during the Change Management
process/PTR creation
Performs root cause analysis for any quality errors that arise,
internal or external
Responds to internal customers on status of PTR requests and
additions to any request.
Promotes and develops positive communication across all internal
customers and upstream partners.
Attends and collaborates with up and down stream partners and
attends any meetings that promotes cross departmental
relationships/strategies
Supports other projects that may arise, and performs duties as
assigned.
Processes Invoice Corrections when needed, and shares end of month
responsibilities
Varied other processes required in our department, including but
not limited to ship list, FCO and CR processing, Invoice Correction
RMA and Sales Order creation
Supporting class 2 tear down through the implementation of a PTR
request process.
Perform all other duties assigned by supervisor or manager
Can work independently and has the ability to manage multiple
projects and problem solve issues
Overtime mandatory if deemed necessary by department Manager or
Director
Create and own any PTR driven reporting
WHAT WE'RE LOOKING FOR
Strong Excel experience required
Salesforce, Smartsheet, D365 Experience a preferred but not
required
Power BI and Data Visualization preferred but not required
Excellent communication and presentation skills; able to
communicate effectively with management and personnel at all
levels, and able to present a project or report to a group or
department leads/managers/directors
Strong organizational and time management skills
Strong problem solving and analytical skills
Possesses strong computer skills with demonstrated proficiency in
standard business software packages (e.g., Microsoft Office)
Bachelors Degree preferred, or equivalent combination of education,
training, experience in analytical reporting and data
management
WHY ARISTOCRAT?
Aristocrat is a world leader in gaming content and technology, and
a top-tier publisher of free-to-play mobile games. We deliver great
performance for our B2B customers and bring joy to the lives of the
millions of people who love to play our casino and mobile games.
And while we focus on fun, we never forget our responsibilities. We
strive to lead the way in responsible gameplay, and to lift the bar
in company governance, employee wellbeing and sustainability. Were
a diverse business united by shared values and an inspiring mission
to bring joy to life through the power of play.
We aim to create an environment where individual differences are
valued, and all employees have the opportunity to realize their
potential. We welcome and encourage applications from all people
regardless of age, gender, race, ethnicity, cultural background,
disability status or LGBTQ+ identity. We offer a range of flexible
working options through all.flex, our flexible hybrid work model
and invite you to have a conversation with us about flexible
working. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
OUR VALUES
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming
Control Board (NGCB) and/or other gaming jurisdictions in which we
operate.
Keywords: Aristocrat Technologies, Las Vegas , Change Management PTR Analyst, Professions , Las Vegas, Nevada
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