Customer UAT Analyst

Company: Everi
Location: Las Vegas
Posted on: April 24, 2024

Job Description:

Customer UAT Analyst

Department: Loyalty Services

Employment Type: Full Time

Location: Las Vegas, Nevada - FinTech Innovation Center

Reporting To: Manager of Customer Experience

Description

Are you a customer-focused individual with a passion for technical systems and implementations? Join our team as a Customer UAT Analyst and play a pivotal role in the deployment of our Loyalty software and hardware solutions for our valued customers. If you thrive in a dynamic environment and are dedicated to ensuring seamless system integration and exceptional customer satisfaction, we want to hear from you.

This is a fully remote position that will involve weekly travel throughout the US.

What Will You Be Doing?

• Lead customer implementations of technical systems, including software and hardware components, configuring business processes to meet client needs, and ensuring smooth deployment.
• Perform routine equipment maintenance, testing, and cleaning to maintain optimal working condition according to schedules.
• Support third-party database and server connections for clients using Company products.
• Investigate emerging issues, analyze system architecture, application configuration, user access, and security during installations and upgrades.
• Collaborate with cross-functional teams for efficient deployment and maintenance of services.
• Provide application security maintenance, conduct event investigations, and enforce compliance during installations.
• Interact with client upper management, troubleshoot hardware/software issues, and deliver training and demonstrations.
• Attend customer meetings to exceed expectations and deliver ongoing support.
• Maintain consumable levels for Company product functionality.
• Foster positive relationships with clients and business partners. Skills, Knowledge, & Expertise Needed for the Job:
  • High School Diploma or GED required.
  • Bachelor's Degree in Marketing, Computer Science, Information Management, Information Technology, or related field preferred; equivalent work experience considered.
  • Ability to obtain and maintain regulatory Gaming License(s) as required.
  • 0-2 years of project management and software implementation experience, whether as an implementation specialist, consultant, or end user.
  • Demonstrated proficiency in analytical and problem-solving techniques.
  • Effective resource management skills, ensuring timely production of deliverables and product delivery.
  • Strong interpersonal skills with a track record of building and maintaining customer relationships.
  • Preferred experience in casino operations.
  • Advanced proficiency in Microsoft Office applications, including complex spreadsheet design and interpretation.
  • Experience with server implementation, deployment, and support.
  • Proficiency with compliance software applications from operational and systems perspectives.
  • Must have a valid driver's license Why Us?
    • Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
    • Discretionary Time Off (DTO) - No more "banking hours" to take a day off and the perfect way to prevent burnout and improve productivity.
    • Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
      
      Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is $ 58,900- $66,000 annually.
      
      Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
      
      ** For All External Staffing Agencies **
      
      Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
      
      #LI- remote
      #LI-JC1

Keywords: Everi, Las Vegas , Customer UAT Analyst, Professions , Las Vegas, Nevada