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1582 : TSO52097 - IT - Systems Analysis Consultant/ Senior Technical Support Analyst

Company: Tanson Corp
Location: Las Vegas
Posted on: July 15, 2019

Job Description:

What is the specific title of the position Senior Technical Support Analyst What Project/Projects will the candidate be working on while on assignment Support users and maintain a variety of systems and work on assigned projects. Is this person a sole contributor or part of a team Team If so, please describe the team (Name of team, size of team, etc Part of IT Application Support team What are the top 5-10 responsibilities for this position (Please be detailed as to what the candidate is expected to do or complete on a daily basis) Address support calls and tickets via phone and trouble ticket systems. Work with users and IT team to determine problems and solutions. Develop documentation for team members and users to follow Investigate problems and apply solutions What software tools/skills are needed to perform these daily responsibilities Knowledge of Windows OS - Server and Desktop IP phone systems ? Excel ? Word ? Access ? Powerpoint What skills/attributes are a must have Strong working knowledge of Window OS Server and Desktop Presentation/communication skills Analytical and detailed perspectives What skills/attributes are nice to have ? Experience in Healthcare field Experience with Thin Clients, Citrix clients, Windows PC Configuration Where is the work to be performed (Please list preferred Client facility, if other please specify i.e. remote work, rural, etc Onsite work in Las Vegas is preferred What are the work hours (ex. 9am-5pm, day/night shifts, rotating shifts, etc) Standard business hours, 8 am to 5 pm with rotating coverage outside those hours. Who will be conducting interviews (Please list names and titles of interviewers) Associate Director IT What type of interview process is preferred (Face to face, phone, Skype, or a combination of the three) Phone for prescreen, face to face.

Keywords: Tanson Corp, Las Vegas , 1582 : TSO52097 - IT - Systems Analysis Consultant/ Senior Technical Support Analyst, Professions , Las Vegas, Nevada

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