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IT Operations Support Technician

Company: Allegiant Airlines
Location: Las Vegas
Posted on: November 12, 2019

Job Description:

Summary
The Station Operations Support Technician is a key contributor in coordinating the configuration and delivery of all equipment necessary for airport operations. This position is important for the growth of new and existing airports and responsible for configuring equipment for a seamless install. The position supports the Station Support Engineer with the implementation of the infrastructure. This position's responsibility is to provide technical support for airport operations. They need to identify and prioritize multiple issues to prevent flight delay, coordinate resolution to semi-routine issues that obstruct on time departures and quickly act and balance the prioritization of equipment configurations and issues. This position requires working partnered support teams for troubleshooting and support of the airline operation.

Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. No visa sponsorship available for this position.

Education: High School Diploma/GED

Certification: CompTIA A+ and Network+

Years of Experience: Minimum two (2) years of experience supporting an enterprise desktop environment, managing technical implementation projects, and asset management.

Credit Check: Yes

Preferred Requirements
Available to travel up to 15% of a given month, including domestic and international travel as business requirements are given or break/fix scenarios.
Must understand Active Directory, group policy and network shares.
Knowledge of network protocols including DHCP, DNS, ACL MAC Filtering.
Knowledge of SCCM.
Excellent organizational and time management skills and be self-guided for a range of related semi-routing task.
Must be able to maintain a colm demeanor than think clearly in a difficult, stressful or troubling situation.
Excellent customer service and semi-routing technical support skills.
Must be able to articulate technical information effectively to customers and vendors to assist in remote troubleshooting.
Ability to work independently under the direction of immediate manager.
Independently resolves 85% of all cases assigned.
Ability to work in an airport environment in Data rooms that may be cramped in small places.
Coordinate the planning for client, hardware and application upgrades with business units.
Must have knowledge of Windows 7 platform and Windows 10 platform and experience building images to deploy multiple computers at a time.
Knowledge and experience with any of the following airport common use platforms such as AirIT, SITA, Arinc, Ultra.
Ability to work extended work hours fro off-site support.

Job Duties
Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems.
Follow incident, problem, crisis and change management processes by department.
Support Disaster Recovery Systems.
Provide Level 1 support for enterprise desktop environment.
Assist Stations Engineers with project tasks and implementation.
Work with Development and QA team during Research and Development of new software development and hardware functionality enhancements.
Together with other team members, assist and support the QA team in all aspects of projects, provide analysis, interpretation, and written summaries/reports.
Identify, troubleshoot, and resolve semi-routine technical issues relating to the network, computer and peripherals in an airport environment while being remote.
Update documentation with provided standards based on the needs of the company s airport equipment within Microsoft Visio as well as provide troubleshooting documentation for cross-training other team members.
Act as departmental project manager for internal IT projects.
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Ensure that all projects are delivered on-time, within scope and within budget.
Manage project progress and adapt work as required.
Ensure resource availability and allocation.
Understand financial objectives by forecasting requirements.
Follow a detailed project plan to track progress.
Measure project performance using appropriate systems, tools and techniques.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Coordinate with multiple groups within IT on various projects, including Development, Network Engineering, Information Security and Helpdesk.
Actions may influence the work of other team members and end users.
Track Time within a ticketing system.
Recognize deviations from semi-routine practices and apply judgement to develop or recommend solutions or next steps.
Configure and setup Windows 7 and Windows 10 desktops, laptops, various vendor peripherals.
Responsible for managing all inbound and outbound shipments, including the preparation of shipping documents, packaging, and inventory control for IT equipment to be deployed to airports.
Manage material and supply inventories, including cleaning of inventory area, inventory organization and racking and monthly inventory of actual physical counts of material and asset control.
Available to work or travel on weekends and holidays as necessary.
Available for on-call rotation.
Errors in this position may result in moderate delay of business operations associated with downtime and includes equipment failure and internal customer dissatisfaction and may require the application of additional resources to resolve or correct.
Other duties as assigned.

Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office/IT - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 50 lbs. May be required to work various shifts/days in a 24 hour situation. Regular attendance is a requirement of the role. Expos ure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information see Allegiant.com/careers

Keywords: Allegiant Airlines, Las Vegas , IT Operations Support Technician, Professions , Las Vegas, Nevada

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