IT Operations Support Technician
Company: Allegiant Airlines
Location: Las Vegas
Posted on: November 12, 2019
The Station Operations Support Technician is a key contributor in
coordinating the configuration and delivery of all equipment
necessary for airport operations. This position is important for
the growth of new and existing airports and responsible for
configuring equipment for a seamless install. The position supports
the Station Support Engineer with the implementation of the
infrastructure. This position's responsibility is to provide
technical support for airport operations. They need to identify and
prioritize multiple issues to prevent flight delay, coordinate
resolution to semi-routine issues that obstruct on time departures
and quickly act and balance the prioritization of equipment
configurations and issues. This position requires working partnered
support teams for troubleshooting and support of the airline
Combination of Education and Experience will be considered. Must be
authorized to work in the US as defined by the Immigration Act of
1986. Must pass a Criminal Background Check. No visa sponsorship
available for this position.
Education: High School Diploma/GED
Certification: CompTIA A+ and Network+
Years of Experience: Minimum two (2) years of experience supporting
an enterprise desktop environment, managing technical
implementation projects, and asset management.
Credit Check: Yes
Available to travel up to 15% of a given month, including domestic
and international travel as business requirements are given or
Must understand Active Directory, group policy and network
Knowledge of network protocols including DHCP, DNS, ACL MAC
Knowledge of SCCM.
Excellent organizational and time management skills and be
self-guided for a range of related semi-routing task.
Must be able to maintain a colm demeanor than think clearly in a
difficult, stressful or troubling situation.
Excellent customer service and semi-routing technical support
Must be able to articulate technical information effectively to
customers and vendors to assist in remote troubleshooting.
Ability to work independently under the direction of immediate
Independently resolves 85% of all cases assigned.
Ability to work in an airport environment in Data rooms that may be
cramped in small places.
Coordinate the planning for client, hardware and application
upgrades with business units.
Must have knowledge of Windows 7 platform and Windows 10 platform
and experience building images to deploy multiple computers at a
Knowledge and experience with any of the following airport common
use platforms such as AirIT, SITA, Arinc, Ultra.
Ability to work extended work hours fro off-site support.
Provide IT support relating to technical issues involving
Microsoft's core business applications and operating systems.
Follow incident, problem, crisis and change management processes by
Support Disaster Recovery Systems.
Provide Level 1 support for enterprise desktop environment.
Assist Stations Engineers with project tasks and
Work with Development and QA team during Research and Development
of new software development and hardware functionality
Together with other team members, assist and support the QA team in
all aspects of projects, provide analysis, interpretation, and
Identify, troubleshoot, and resolve semi-routine technical issues
relating to the network, computer and peripherals in an airport
environment while being remote.
Update documentation with provided standards based on the needs of
the company s airport equipment within Microsoft Visio as well as
provide troubleshooting documentation for cross-training other team
Act as departmental project manager for internal IT projects.
Coordinate internal resources and third parties/vendors for the
flawless execution of projects.
Ensure that all projects are delivered on-time, within scope and
Manage project progress and adapt work as required.
Ensure resource availability and allocation.
Understand financial objectives by forecasting requirements.
Follow a detailed project plan to track progress.
Measure project performance using appropriate systems, tools and
Enhance department and organization reputation by accepting
ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
Coordinate with multiple groups within IT on various projects,
including Development, Network Engineering, Information Security
Actions may influence the work of other team members and end
Track Time within a ticketing system.
Recognize deviations from semi-routine practices and apply
judgement to develop or recommend solutions or next steps.
Configure and setup Windows 7 and Windows 10 desktops, laptops,
various vendor peripherals.
Responsible for managing all inbound and outbound shipments,
including the preparation of shipping documents, packaging, and
inventory control for IT equipment to be deployed to airports.
Manage material and supply inventories, including cleaning of
inventory area, inventory organization and racking and monthly
inventory of actual physical counts of material and asset
Available to work or travel on weekends and holidays as
Available for on-call rotation.
Errors in this position may result in moderate delay of business
operations associated with downtime and includes equipment failure
and internal customer dissatisfaction and may require the
application of additional resources to resolve or correct.
Other duties as assigned.
The Physical Demands and Work Environment described here are a
representative of those that must be met by a Team Member to
successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the role.
Office/IT - While performing the duties of this job, the Team
Member is regularly required to stand, sit, talk, hear, see, reach,
stoop, kneel, and use hands and fingers to operate a computer, key
board, printer, and phone. May be required to lift, push, pull, or
carry up to 50 lbs. May be required to work various shifts/days in
a 24 hour situation. Regular attendance is a requirement of the
role. Expos ure to moderate noise (i.e. business office with
computers, phones, printers, and foot traffic), temperature and
light fluctuations. Ability to work in a confined area as well as
the ability to sit at a computer terminal for an extended period of
time. Some travel may be a requirement of the role.
Equal Opportunity Employer: Disability/Veteran
For more information see Allegiant.com/careers
Keywords: Allegiant Airlines, Las Vegas , IT Operations Support Technician, Professions , Las Vegas, Nevada
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