LasVegasRecruiter Since 2001
the smart solution for Las Vegas jobs

Customer Service Representative

Company: First Transit
Location: Las Vegas
Posted on: November 22, 2020

Job Description:



Customer Service Representative Facilitates and assists the customers in the loading process of all renting passengers at McCarran International Airport. Gives friendly and courteous service to our passengers and properly counts and manages the passenger flow and maintains the loading order of the bus rotation. The primary function of this position is crowd control and management and insuring that customers are guided to a bus quickly and safely. First Transit is proud to offer:

  • Tremendous career advancement opportunities due to a strong presence across North America.
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
  • A great work environment. Customer Service Representative responsibilities include:
    • Greets all passengers in the loading areas in a courteous and enthusiastic manner.
    • Guides passengers to the buses in proper loading order as defined in our location policies andcounts passengers and monitors luggage to insure no overloading of the buses.
    • Works in a team environment and monitors the supervisor's and other CSR's directionsthrough hand signals and verbal to make sure the process of passenger loading runssmoothly and efficiently.
    • Keeps complete focus on their area and other monitors other team member's activities andcommunicates effectively instructions as they become available.
    • Facilitates and assists ADA passengers to the designated loading areas for pickup by thedrivers.
    • Makes proper decisions in the proper loading of buses while taking into account passengerflow and bus availability.
    • Keeps the loading areas clear of all items that could pose a safety danger to the staff orpassengers and reports to their supervisor immediately.
    • Notifies operations supervisors of deviations, overloads, accidents, passenger incidents,medical/behavioral problems.
    • Works in a safe and efficient manner at all times.
    • Other duties as required. Experience & Skills Required:
      • Excellent customer service skills.
      • Must be available to work shifts that can start at any hour (24 hours).
      • Must be able to work without direct supervision and in a team oriented environment.
      • Must read and understand signs, bus rotation and customer service plan and maps.
      • Must have excellent communication skills and conflict resolution skills
      • Ability to effectively and clearly communicate with passengers and supervisors including use of atwo-way radio and PA system.
      • Able to work all shift hours and days assigned. Physical requirements include:
        • Pushing/Pulling; Must be able to handle heavy wheelchairs and luggage.
        • Lifting; Must be able to lift up to 80 pounds.
        • Walking up to 8 hours daily crossing lot, up and down bus loading areas.
        • Sitting less than 30 minutes daily while riding a service vehicle.
        • Climbing in and out of a bus, stairs and curb.
        • Reaching must be able to reach to assist drivers when directed by supervisors.
        • Handling doors, knobs, switches, handles.
        • Hearing detecting problems with passengers on bus, emergency vehicles,unusual engine noises and customers questions.
        • Bending/stooping/ checking for lost items on the ground and squatting.
        • Seeing; reading signs, spotting ADA passengers from a distance.
        • Talking and communicating with passengers, dispatch office and supervisors
        • Dropping from the emergency door on bus to ground
        • Standing; must be able to stand up to 8 hours during a shift
        • Environmental; position is outdoors up to 8+ hours daily and position works in extremeheat (above 100 degrees) and cold (under 30 degrees). Has extensive exposure to direct sunlight and changing weather conditions Special Requirements:
          Required to wear all company designated and provided Protective Personal Equipment (PPE) dailyfor duration of shift while in designated work areas. First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada and Puerto Rico. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry. First Transit is an Equal Opportunity Employer. FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

Keywords: First Transit, Las Vegas , Customer Service Representative, Sales , Las Vegas, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Warehouse Agent 1
Description: br br Warehouse Agent 1 to assist in picking and packing orders from ground level operation using Scanner. Ability to pay attention to detail and ensure the correct counts for each item picked are (more...)
Company: Pilot Freight Services
Location: Las Vegas
Posted on: 12/4/2020

Receptionist - Bilingual Spanish
Description: This Receptionist - Bilingual Spanish Position Features: br Flexible Work Schedule br Paid Time Off br Opportunity For Advancement br
Company:
Location: Las Vegas
Posted on: 12/3/2020

Seller Recruitment - R
Description: We re seeking a team player, who operates with high energy, and displays passion for the vision of You are comfortable in a results-oriented environment, and have the ability to deliver consistently (more...)
Company:
Location: Las Vegas
Posted on: 12/3/2020


Sales Account Executive
Description: Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 Americas Best Large Employers, is transforming the way we all do business. br br From smart office (more...)
Company: Konica Minolta
Location: Las Vegas
Posted on: 12/4/2020

Licensed Life Insurance Agent - Live Leads (License Required)
Description: Job Description:Requirements: Have an insurance sales license in one 1 or more states High-speed internet, reliable computer, and headset with microphone History of compliant insurance sales practice (more...)
Company: Assurance
Location: North Las Vegas
Posted on: 12/4/2020

BEVERAGE MARKETING HOST/HOSTESS -
Description: A GOLDEN OPPORTUNITY TO MAKE YOUR MARK A rapidly growing national distribution and manufacturing company is currently seeking an experienced BEVERAGE MARKETING HOST/HOSTESS to promote their products (more...)
Company:
Location: Las Vegas
Posted on: 12/3/2020

Inside Sales Representative - Top earning potential
Description: Our client is seeking an inside sales representative to contact potential and existing clients and communicate promotional offers and added services. br br
Company:
Location: Las Vegas
Posted on: 12/3/2020

Customer Service Representative - High Volume Call Center
Description: Customer Service Representative needed for an immediate opportunity. Do you have at least 2 years of stable experience in a call center environment
Company:
Location: Las Vegas
Posted on: 12/3/2020

Inside Sales
Description: Business services company is currently seeking a highly motivated Inside Sales professional. This company offers the opportunity for bonus and advancement
Company:
Location: Las Vegas
Posted on: 12/3/2020

Customer Service agent - 1-2 Year Customer Service Experience
Description: This Customer Service Agent Position Features: br Prior Inbound Call Center Experience br Ability To Multi Task br Great
Company:
Location: Las Vegas
Posted on: 12/3/2020

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Las Vegas RSS job feeds