Inbound Sales Support Agent

Company: C3/CustomerContactChannels
Location: Las Vegas
Posted on: January 12, 2021

Job Description:

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!Sales Support Agent- Base salary plus commission! Our client Ring is looking for dynamic Sales Support Agents, with top notch written and verbal communication skills. You must be friendly, with moderate technical aptitude and driven to maximize up sell opportunities in order to join the Everise team.Our goal is to be the best in the world at what we do. We have an awesome product and sizable user base. Every day presents a new set of challenges that requires quick, critical thinking and often times--collaboration with your peers.HERE'S WHAT YOU'LL BE DOING:* Answer product inquiries from our neighbors via inbound phone call, live chat and email channels* Create amazing experiences at every contact by creating comfortable, informative and positive relationships, while identifying and recommending additional products to benefit our neighbors* Provide complete and individualized solutions for every neighbor in consistently meet overall sales objectives* Meet weekly key performance metrics for promoting and selling products--and services that align to our neighbors' needsDO YOU HAVE WHAT IT TAKES:* A minimum of 1 year in a sales role* Call center experience a plus* Ability to engage with customer effectively, while navigating multiple internal systems* Ability to develop rapport with every neighbor, in order to understand their questions/issues and provide individualized assistance, that surpasses expectations* Possess critical thinking and creative problem solving skills in order to drive positive neighbor experiences* Self awareness and self motivation, with a strong desire to constantly improve through performance metrics tracking and coaching* Proven ability to consistently deliver excellent sales and customer service* Must be technically savvy* Proficiency on PC &/or + web browsers as well as a variety of call center ticketing/call tracking systems* Bilingual - Spanish and English a plusNOTE: 1. This is an inbound SALES position2. This is NOT a work@home--position, located 490 E. Capovilla Avenue Las Vegas, NV 891193. You must have availability between 7:00am and 9pm, including weekends & holidays).ABOUT RING:Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring VideoDoorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home.If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Keywords: C3/CustomerContactChannels, Las Vegas , Inbound Sales Support Agent, Sales , Las Vegas, Nevada