Transitions Agent
Company: Diamond Resorts
Location: Las Vegas
Posted on: January 12, 2021
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Job Description:
JOB SUMMARY Under general supervision, the Transition Agent
facilitates and administers ongoing Transitions inquiries and
provides exemplary customer service to all tiers and/or levels of
members of The Club-- and owners of Diamond Resorts. ESSENTIAL JOB
FUNCTIONS* Serves as overall point of contact for member inquires
for the Transitions program by providing accurate information,
assistance, and fulfilling guest requests received by telephone,
email, and internal systems.* Creates, modifies, and fulfills all
Transitions applications.* Processes second review of all
Transitions requests and send members acceptance email.* Ensures
that all inquiries are resolved within department expectations and
standards of turnaround time, in compliance with Company standards
and Club legal parameters.* Maintains high level of understanding
of the Transitions program and educate members of any potential
third party exit (TPE) company.* Maintains system processes and
completes detailed notes in comments areas of member account after
each interaction.* Researches and resolves concerns on the member's
account pertaining to the Transitions program.* Consistently
demonstrates and maintains the highest standard of professionalism
when interacting with management, fellow team members, and
members.* Works closely with Legal providing them with any
potential TPE company information.* Monitors phone and email queues
to ensure all phone calls, emails, and requests are completed
daily.* Communicates with other departments in order to facilitate
excellent customer service delivery.* Ensures all communications
with members are thoroughly verified in accordance with the Quality
Assurance standards.* Completes all required Company trainings and
compliance courses as assigned.* Adheres to Company standards and
maintains compliance with all policies and procedures. * Performs
other related duties as assigned.EDUCATION* High School Diploma or
equivalent.EXPERIENCE* A minimum of six (6) months of experience in
the customer service field required.* No supervisory experience
required.SUPERVISORY RESPONSIBILITIES* This position does not
include any supervisory responsibilities.LICENSE & CERTIFICATIONS*
This position does not require licenses or certifications.SKILLS &
ABILITIESThis position requires the capability to understand and
follow both oral and written directions as well as knowledge and
usage of correct business English and office practices. Must be
able to communicate effectively with others, analyze and resolve
problems, maintain effective working relationships, and interact
successfully with internal and external customers.Specific skills
and abilities include, but are not limited to the following:*
Computer proficiency in Microsoft Word, Excel, and Outlook.*
Ability to interpret and create policies, procedures, and manuals.*
Excellent customer service skills.* Proficient in time management;
the ability to organize and manage multiple priorities.* Ability to
take initiative and effectively adapt to changes.* Recognizes an
emergency situation and takes appropriate action.* Able to
establish and maintain a cooperative working relation.* Ability to
interpret and create spreadsheets.* Able to use sound judgment;
work independently, with minimal supervision. * Strong analytical
and problem solving skills.* Able to perform a variety of duties,
often changing from one task to another of a different nature, with
impending deadlines and/or established timeframes.* Performs well
with frequent interruptions and/or distractions.* Basic math
skills.
Keywords: Diamond Resorts, Las Vegas , Transitions Agent, Sales , Las Vegas, Nevada
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