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Customer Service Agent

Company: Williams-Sonoma Inc. Customer Care Centers
Location: Las Vegas
Posted on: April 8, 2021

Job Description:

Williams-Sonoma Inc.Full-Time Customer Service Agents - Work from Home!States available - NV, AZ, AL, ID, FL, GA, UT, VA, NC, OH, OK, CA (Bakersfield area only), TX (Dallas area only)Job Description: Why you and why us?Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.What Benefits do you offer?40% Discount on most merchandise!Full benefits including medical/dental/vision/maternity/vacation/401k and much more!Monthly performance bonuses!Fun contests / rewards and recognition programsGrowth / Promotional OpportunitiesPaid Training from the comfort of your homeOvertime, overtime, overtimePay = $14.00/hrJob Duties: Your day to daySolve the problem efficiently: Quick with qualityMake it personal: Take ownershipInspire customer loyalty: Give them a reason to come backListen Carefully: Be attentiveEmphasize our effort: Because we careEssential Functions: The nuts and boltsAddress customer questions and concerns regarding product and delivery informationProvide product information, review alternative solutions if an item is out of stock and place orders for the customer.Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.Check inventory, process returns, issue replacements and credits for damaged or defective merchandisePerform other duties as assignedQualifications: What you need to applyHigh School diploma or GED1 - 2 years previous customer service experienceExperience in a performance-based or metric-driven environmentStrong ability to communicate both verbally and written with capable data entry skillsImportant Facts: MUST HAVE THESE FOR CONSIDERATIONAbility to complete mandatory paid training for 3 weeks - 100% attendance is requiredEquipment you must have for training and for work:Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer. No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S SAntivirus/Anti-malware 6 GB of RAM Wired USB headset (with microphone) which is compatible with our systems Ethernet cable hardwired into you modem/router Wi-Fi is not permitted USB to Ethernet converter if your computer does not have an Ethernet port Monitor: 15 inches or larger with minimum resolution of 1024 X 768 Mouse and keyboard Webcam (built in or external) with minimum resolution of 640 X 480 Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authenticationComputer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints. Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.

Keywords: Williams-Sonoma Inc. Customer Care Centers, Las Vegas , Customer Service Agent, Sales , Las Vegas, Nevada

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