LasVegasRecruiter Since 2001
the smart solution for Las Vegas jobs

Customer Service Representative

Company: Clinical Pathology Laboratories, Inc.
Location: Las Vegas
Posted on: April 10, 2021

Job Description:

Job Functions, Duties, Responsibilities and Position Qualifications: Position: Customer Service Representative Position Summary: Responsible for delivering high quality service on all calls answered in the billing queue. Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting CPL departments, clients, and patients. Adheres to departmental policies and procedures to include departmental programs such as call quality monitors and incentive call volume. Principle Responsibilities: Utilizes billing resources and customer service skills to effectively and efficiently handle telephone calls - Follows billing procedures for processing claims, analyzing accounts, and documenting action performed - Ability to accurately complete the necessary paperwork for appropriate action by the Account Receivable department. - Understands and operates computer resources proficiently - Ability to positively meet the needs of cpl patients and clients through professional communication Utilizes job knowledge, judgment, and problem solving skills to ensure quality - Follows established policies and procedures for billing, documentation, and customer service. - Identifies problems which may adversely affect the billing process or customer service and takes appropriate action, including supervisor notification. - Understands and follows all cpl policies. - Understands and follows all HIPAA guidelines. - Participates in departmental Customer Service Meetings. - Follows Compliance procedures and participates in Compliance training. Effectively utilizes departmental resources - Demonstrates efficiency by handling calls promptly and determining priority based on the situation. - Utilizes appropriate supplies with minimal waste. - Utilizes slow times constructively. Utilizes personal and professional skills to promote excellent customer service. - Communicates with cpl staff and its customers to ensure quality. - Maintains and supports a service oriented relationship with customers. - Respects and protects the confidentiality of information relative to patients and clients. - Strives to preserve a positive work environment. Scope: Promotes quality client/patient relations and creates a supportive climate by serving as a role model for other employees. Respects and maintains the confidentiality of laboratory and financial information. Practices and adheres to all company policies and regulations. This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Education: Minimum High School diploma or equivalent (GED) Preferred Associates degree or Medical Assistant training Experience: Minimum 1 year of Call Center experience and/or experience in other department(s) as cpl or another laboratory. Preferred 1 year or more of Call Center experience and Medical or Billing experience. Skills: Excellent customer service and communication skills. Analytical and problem-solving skills. Ability to cope with varied levels of workload and multiple tasks. Ability to adapt to changing work environment. Able to type at least 35 wpm. Reporting Relationships: Reports to the Customer Service Supervisor or other designated person. Physical Demands: Requires sitting for long periods of time in a small cubicle. Requires manipulation of tools, objects, and equipment using the following physical motions: pushing, pulling, lifting, reaching above shoulder height, grasping with one hand or both, extensive typing, twisting and reaching. Routinely requires coordination of two or more physical operations. Requires ability to hear audible sounds via headset or telephone handset. Environmental Demands: Works in a temperature controlled environment. Works in a small, noisy environment. May be required to operate fire and safety equipment or follow other safety procedures in an emergency situation. May be required to work with time constraints and crisis situations. Scheduled Weekly Hours: 40 Work Shift: Company: Clinical Pathology Laboratories, Inc. Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Clinical Pathology Laboratories, Inc., Las Vegas , Customer Service Representative, Sales , Las Vegas, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Real Estate Sales Agent
Description: Are you a self-starter with the desire to make a better income br br Do you love helping others and thrive on making their home vision a reality br br If you answered yes to these questions, (more...)
Company: Windermere Real Estate
Location: Las Vegas
Posted on: 04/10/2021

Business Development Sales Associate
Description: We have partnered with a world leader in travel and hospitality who is looking for an experienced Business Development Sales Associate to join our Inside Sales organization of Hotel Solutions. Our focus (more...)
Company: Professional Staffing Group
Location: Las Vegas
Posted on: 04/10/2021

Reservations Agent
Description: Job DescriptionResponsible for booking Conventions/Groups and Wholesale Reservations for all properties while delivering high levels of excellence in customer service, productivity, efficiency and profitability (more...)
Company: Hilton Grand Vacations
Location: Las Vegas
Posted on: 04/10/2021


Insurance Agent - Remote
Description: At DealerPolicy, we're changing the way people shop for insurance through technology. If you're a driven personal lines insurance agent with a high gear, digital orientation and a heavy growth emphasis, (more...)
Company: DealerPolicy
Location: Henderson
Posted on: 04/11/2021

Final Expense Insurance Agent - Las Vegas, NV
Description: BUILD A FUTURE IN FINAL EXPENSE WITH SECURITY NATIONAL LIFE br br Are you a newly licensed or established agent that would be excited to work with a leader in
Company: Security National Life Insurance Company
Location: Las Vegas
Posted on: 04/10/2021

Boiler Sales
Description: ul li Serves customers by answering inquiries and responding to special requests. li Consolidates and references information by collecting, organizing
Company: LMS
Location: Las Vegas
Posted on: 04/10/2021

Supervisor, Inside Sales - Las Vegas, NV
Description: Supervisor, Inside Sales The Role: The role of the Inside Advisor team is to educate, inspire and skillfully guide Tesla's potential customers through the vehicle and energy configuration and sales process. (more...)
Company: Tesla Motors
Location: Las Vegas
Posted on: 04/11/2021

Customer Service Representative
Description: Job Functions, Duties, Responsibilities and Position Qualifications: Position: Customer Service Representative Position Summary: Responsible for delivering high quality service on all calls answered in (more...)
Company: Clinical Pathology Laboratories, Inc.
Location: Las Vegas
Posted on: 04/10/2021

Data Analyst I - Cox Business Indirect Sales
Description: The Data Analyst is responsible for measuring and assessing the effectiveness of the Indirect Sales Channel processes and procedures. Ensures quality processes and programs are being utilized and are (more...)
Company: Cox Enterprises
Location: Las Vegas
Posted on: 04/10/2021

Desktop Agent
Description: About 24-7 Intouch br br 24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology (more...)
Company: 24-7 Intouch
Location: Las Vegas
Posted on: 04/11/2021

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Las Vegas RSS job feeds