Reservations Agent
Company: Hilton Grand Vacations
Location: Las Vegas
Posted on: April 10, 2021
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Job Description:
Job DescriptionResponsible for booking Conventions/Groups and
Wholesale Reservations for all properties while delivering high
levels of excellence in customer service, productivity, efficiency
and profitability established for the department. Commitment and
dedication to our Spirit of Service culture is an encouraged
behavior to be displayed towards our guests and team members at all
times.Books wholesale reservations and input Groups and Convention
rooming lists for all properties.Answer phone calls in a cordial
and professional manner. Assist guests with new reservations,
modifications, and cancellations.Handle OTA reservations, maintain
responses in Extranet, and respond to OTA emails in a timely
mannerWorks closely with Accounting and coordinates charges &
refunds respectively & research discrepancies for Business
Management and Wholesale ManagerBooks specialty reservations and
extended stays for Local Negotiated and Corporate Negotiated
guestsAssist Front Desk with reservations and inquiriesAssist
Reservations Manager with Booking.com credit card declines for all
future dates by attempt to charge credit cards in Voice, update
extranet for each guest requesting new credit card, cancel
non-deposited reservationsAssist with Guest Assistance cases and
respond in required timeAssist Sales and Meetings and Conventions
Managers with reservation requests and rooming lists.Maintains
accurate records and documentation for all reservations.Research
questions from Front Desk and Business Management related to guest
disputes.Assist Revenue Manager and Senior Revenue Manager in
identifying potential stop sell dates for Wholesale
reservation.Assist in clearing waitlists at all properties.Performs
other tasks and special projects as requested by Revenue Manager
andReservations Manager.SUPPORTIVE FUNCTIONSIn addition to
performance of essential functions, this position may be required
to perform a combination of the following encouraging functions,
with the percentage of time performing each function to be solely
determined by the supervisor based upon the particular requirements
of the company.Physical requirements:List the physical requirements
for standard performance of this job. Include only those physical
requirements which are either very meaningful or crucial to the
performance and required on a regular basis. This includes, but
should not be limited to, physical activities such as lifting,
pushing, pulling, climbing, walking, hearing, driving, sight,
travel, etc.Other dutiesAssimilate into the Hilton Grand Vacation
Company culture through understanding, supporting and participating
in all elements of Commitment to Excellence. Demonstrate solid
understanding of the service standards.Regular attendance in
conformance with the standards, which may be established by Hilton
Grand Vacations Company from time to time, is crucial to the
successful in this position.SAFETY REQUIREMENTSOSHA laws require
the use Personal Protective Equipment (PPE) when performing work
duties that have the potential of risk to your health or
safety:OtherTeam members will be trained in the accurate use and
care of assigned PPE. The property provides the required PPE. It is
your responsibility to report defective, damaged or lost PPE, or
equipment that does not fit accurately, to your
Manager.Organizational relationshipsPositions directly reporting to
this position (titles): (this may vary based upon the size of the
location)Specific job knowledge, skill and abilityThe individual
should possess the following knowledge, skills and abilities to
explain and demonstrate that he or she can perform the essential
functions of the job, with or without reasonable accommodation.
Keywords: Hilton Grand Vacations, Las Vegas , Reservations Agent, Sales , Las Vegas, Nevada
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