Complex Catering Sales Manager
Company: The Westin Las Vegas Hotel, Casino & Spa
Location: Las Vegas
Posted on: November 19, 2021
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Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Location
Overview
The Complex Catering Sales Manager is responsible for soliciting
new catering accounts, entertaining and sustaining relationships
with existing accounts to meet and/or exceed revenue goals. He/she
must have a strong knowledge of weddings and understand the
importance of prospecting in creating new sales opportunities for
the hotel. He/she is also responsible to coordinate and service
client functions to ensure customer satisfaction while maintaining
profitable operations and high quality products and service levels.
Candidates must be comfortable in problem solving with client
relationships and event management.
Responsibilities
- Keep immediate supervisor fully informed of all problems or
matters requiring his/her attention.
- Prepare and submit required reports in a timely manner.
- Follow up on all turnovers within 24 hours via telephone and
within 3 days with written correspondence.
- Know meeting room setups and capabilities.
- Know sleeping room configurations and types.
- Respond to Catering inquires immediately.
- Use the Partnership Agreement to meet client needs.
- Have comprehensive knowledge of all operational departments
within the hotel; guest services, reservations, housekeeping, audio
visual, switchboard, accounting, restaurants, bars, and
engineering.
- Interact with outside planners, vendors for event setup.
- Maintain pricing integrity and propose upscale menus for
clients.
- Manage existing accounts and follow up with client
re-solicitation to capture future business.
- Work with other F&B managers and keep them informed of
F&B issues as they arise.
- Manage the function diary and adjust space in order to ensure
maximum potential revenue.
- Be visible on the floor and assist staff as needed during
functions.
- Be involved in and/or conduct departmental and hotel training
(One-to-One Training, etc.)
- Plan and execute holiday and special events in conjunction with
the Director of Catering.
- Use feedback from client evaluations to improve service and
quality.
- Participate in required M.O.D. program as scheduled.
Keywords: The Westin Las Vegas Hotel, Casino & Spa, Las Vegas , Complex Catering Sales Manager, Sales , Las Vegas, Nevada
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