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Part-Time Support Agent

Company: PLAYSTUDIOS, Inc.
Location: Las Vegas
Posted on: January 15, 2022

Job Description:

DescriptionAbout PLAYSTUDIOSPLAYSTUDIOS is the developer of award-winning casual games for mobile and social platforms, including POP! Slots, myVEGAS Slots, myVEGAS Blackjack, and my KONAMI Slots. The apps are powered by the company's groundbreaking playAWARDS loyalty platform, which enables players to earn real-world rewards from more than 70 iconic hospitality, entertainment, and leisure brands across 15 countries and four continents. playAWARDS partners include MGM Resorts International, Wolfgang Puck, Norwegian Cruise Line, Resorts World, Gray Line Tours, and Hippodrome Casino, among others. Founded by a team of veteran gaming, hospitality, and technology entrepreneurs, PLAYSTUDIOS apps combine the best elements of popular social games with exciting casino gaming mechanics. To learn more about PLAYSTUDIOS, visit www.playstudios.comWe're excited to add an awesome, experienced, Part-Time Support Agent to our team. This role will respond to player inquiries regarding all aspects of our games and rewards program. You will represent the brand in one-on-one support interactions and be a friendly and helpful resource for player questions, as well as contributing to external support content. By reporting and escalating issues to our production teams, you will drive continual improvements in the quality of our products and the experiences we are able to offer our audience.The ideal candidate has excellent information retention and written/verbal communication skills as well as a positive attitude and a passion for consistently creating a high-quality game experience.ResponsibilitiesFluency in our portfolio of games, rewards program, and player TOSResponding to up to 150 written inquiries per dayDocumenting and escalating player issues to the appropriate teamProviding feedback on games and featuresGenerating and maintaining external support content (game guides, troubleshooting, FAQs)Staying on top of new releases, marketing promotions, updates to the rewards programSocial media monitoring & outbound communication, providing appropriate, prompt, and educational responses to enhance support-related interactions on social channelsDemonstrate professionalism and empathy while interacting with our audienceEffectively communicate thoughtful insights on player experiences to internal teams Report to the support manager and work with other support agents across our officesRequiredHigh degree of proficiency in web-based softwareA passion for language and utilizing it to strengthen positive brand perception2+ years in a high-volume support or QA roleExcellent judgment, adaptability, and information retentionOutstanding written and oral communication skillsDrive to exceed productivity goals while maintaining high-quality outputStrong organizational skills and attention to detailDeep experience in gaming, tech support, or e-commerceInterested in learning more about game design and mechanicsBenefits and Perks During COVID-19, Work-From-Home with full remote access to all technical systems and communicationsOpen, creative office spaceCasual, startup-like environmentGood work-life balanceA great place to work.PLAYSTUDIOS is an equal opportunity employer. Applicants will be considered regardless of their sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military or veteran status, or other protected category under the law.

Keywords: PLAYSTUDIOS, Inc., Las Vegas , Part-Time Support Agent, Sales , Las Vegas, Nevada

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