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Resort Guest Relations Agent - Green Valley Ranch

Company: Station Casinos, Inc.
Location: Las Vegas
Posted on: January 15, 2022

Job Description:

Benefits eligible Team Members qualify for the following:

FREE MEDICAL INSURANCE FOR ENTIRE FAMILY, FULL USE OF OUR TWO MEDICAL CENTERS (FREE lab work / FREE Generic Drugs / Free Provider Visits and more). TWO 401k plans with one completely funded by Station Casinos and so much more!


Welcome all Guests upon arrival. Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment. Accept, sort, and distribute all messages, small packages and mail for Guests. Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports. Post charges to Guests' accounts and perform other cashier functions, including but not limited to exchanging currency. Respond to Guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department. Maintain a clean and safe work environment. Perform other job duties as requested.


Previous customer service experience preferred. 2 years or more Front Desk experience in a similar first-class hotel preferred. Ability to communicate effectively with Guests, Team Members and Management. Be able to answer phones quickly, courteously and in a professional manner. Ensure that Guests' business is kept confidential. The ability to operate computerized front office system. Must be able to obtain all work cards required of the position within the property's jurisdiction.

Keywords: Station Casinos, Inc., Las Vegas , Resort Guest Relations Agent - Green Valley Ranch, Sales , Las Vegas, Nevada

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