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Customer Service Representative

Company: Travel Centers of America
Location: Las Vegas
Posted on: January 16, 2022

Job Description:

Customer service representatives interact with internal and external customers on behalf of TravelCenters of America and Petro Stopping Centers, and Quaker Steak & Lube. They provide information about products and services; respond to customer feedback, and take parking reservations. They rely on experience and judgment to plan and accomplish goals.Duties and ResponsibilitiesListen and respond to customers to get a better understanding of their needs in order to resolve issues efficiently and effectively. Must be patient and polite, especially when dealing with difficult or angry customers.Accurately record details of customer feedback and actions taken in Footprints. When interacting with customers via email professional responses are required using correct grammar, spelling, and punctuation.Provide information to customers about company products, services or programs. When interacting with customers via email or social media, professional responses are required using correct grammar, spelling, and punctuation.Take parking reservations, determine charges and process payments. These are to be processed accurately and professionally. Perform special projects and miscellaneous duties as assigned. Such as review and respond to social media posts concerning TA/Petro, and Quaker Steak & Lube, respond to feedback received via TA/Petro, Quaker Steak & Lube websites or Company phone apps.Continuously seek out ways to improve current procedures and methods to ensure optimal efficiencies and excellent customer service.Analyze situations, investigate problems, and determine the best contact for a timely resolution. When it is an issue that needs to be escalated, information must be gathered and provided to a Customer Service Team Lead for assistance.Help with and at times train other Customer Support members on programs, administrative tasks, and technologies and/or call center methods and skills.QualificationsHigh School diploma required with any advanced degree a plus.Have excellent attendance and punctualityAbility to work in a fast paced environmentSolid multi-tasking and problem solving skillsStrong interpersonal and communication skillsExcellent Computer SkillsPrior customer service experience preferredA certain degree of creativity and latitude required.Working Conditions / Physical RequirementsAfternoon/Evening workWorking with challenging customersWorks under supervision.Primary job functions do require exercising independent judgmentRequires extensive sitting, viewing and utilizing computer equipment, keyboarding,Requires extensive listening and speaking with telephone equipmentRequires occasional walking and lifting 10 to 20 lbs DisclaimerThis job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Keywords: Travel Centers of America, Las Vegas , Customer Service Representative, Sales , Las Vegas, Nevada

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