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Sales Support Specialist (2022-4046)

Company: Atrium CWS
Location: Las Vegas
Posted on: May 15, 2022

Job Description:

Job Description Overview The Sales Support Specialist provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management. Responsibilities Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy. May initiate new service order requests, coordinates and tracks product/service installation process. Support and lead ad hoc projects generated by Cox Sales Channels. Prepares reports as requested. Educates customers on Cox products & services. Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity. Draft routine client and/or customer correspondence. Responds to questions, helps resolve problems, and directs calls to appropriate resources. Completes special operational and client projects as assigned. Acts as liaison and coordinator with other departments, outside vendors, and external customers. Provides order activity updates to Sales Support Manager / or Supervisor. May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family. May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force. May provide assistance conducting refresher training with existing Reps. May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs. May assist in pre-sale planning activities and post-sale activities. May coordinate sales project events and other activities with sales force. May manage all orders from initial sale through installation and billing. May interface with all areas of the installation process to ensure orders are completed by the delivery date. May sell services to inbound-calling customers. May assist with overflow call-handling duties for inbound retention, sales, etc. Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders. Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate. May prepare sales presentations, proposals, and media kits. May pull qualitative research and assist in building and exporting advertising schedules. Complete change orders, promotions/taggables paperwork and traffic instructions. Minimum Qualifications HS diploma, GED or relevant work experience Minimum 2 years of experience in area of responsibility required Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the department Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex Specialized skill training/certification may be required Refers complex, unusual problems to supervisor/manager Autonomy Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques Work typically involves regular review of output by a senior coworker or supervisor/manager Knowledge Demonstrates basic knowledge of a technical or specialty area Readily learns and applies new information/concept in area of practice Workplace Environment The Cox companies have implemented a COVID-19 vaccination requirement for certain U.S.-based jobs effective Oct 18, 2021. For further information, please speak to a member of our team. Requisition Disclaimer Please note contractors are engaged to provide services on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium. By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, ---Atrium Alerts---). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministratoratriumstaff.com. If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruitatriumworks.com. Please include the job title in the subject of your email. As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Posting zr

Keywords: Atrium CWS, Las Vegas , Sales Support Specialist (2022-4046), Sales , Las Vegas, Nevada

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