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Customer Service Representative

Company: First Transit
Location: Las Vegas
Posted on: September 24, 2022

Job Description:



Have you considered being a Professional Customer Service Representative? Now is your chance! Become a Customer Service Representative with First Transit! We need full-time Customer Service Representatives in Las Vegas, Nevada to act as a liaison for our internal/ external customers, and providers. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team. Job Purpose Provide friendly service to passengers and guides them to the correct bus for their destination, ensuring the bus is not overloaded Major Responsibilities:

  • Greets all passengers in the loading areas in a courteous and enthusiastic manner.
  • Maintains a strong attendance record.
  • Guides passengers to the buses in proper loading order as defined in location policies and counts passengers and monitors luggage to ensure no overloading of the buses.
  • Works in a team environment and communicates with supervisors and other CSR staff verbally and through hand signals to keep the process of loading smooth and efficient.
  • Facilitates and assists ADA passengers to the designated loading areas or Rent-a-Car counters.
  • Keeps the loading area clear of all items that could pose a safety hazard to the staff or passengers and reports all hazards to the supervisor immediately.
  • Maintains complete focus on their area of responsibility and communicates with other staff as needed.
  • Makes proper decisions in the loading of buses taking into account passenger flow and bus availability.
  • Notifies supervisor of overloads, accidents, passenger incidents, medical concerns, and passenger behavior problems immediately.
  • Works in a safe and efficient manner at all times.
  • Completes and submits written reports concerning passengers and all accidents. Minimum Education & Certifications Required:
    • High school diploma or equivalent. Minimum Experience & Skills Required
      • Good verbal communication skills.
      • Ability to read, write, and speak English and perform basic counting tasks.
      • Due to international travelers, a second language is a plus, but is not required.
      • Ability to work under stress and meet strict timelines.
      • The ability to work shifts that may start at any time of the day (24-hour service).
      • Must be able to work without direct supervision in a team-oriented environment.
      • Must read and understand signs, bus rotation plans, and customer service guidelines.
      • Excellent communication skills including the use of a 2-way radio system.
      • Able to work shift hours and days assigned. Physical Requirements & Working Conditions
        • Pushing/Pulling – must be able to handle heavy wheelchairs and luggage.
        • Lifting – Must be able to lift up to 80 pounds of luggage on an infrequent basis.
        • Walking – Up to 8-hours per day crossing bus lot, walking on curb at the terminals or Rent-a-Car Center.
        • Sitting – Less than 30 minutes per day while riding in a service vehicle.
        • Climbing – In and out of a bus when going to or from work area, going up or down stairs.
        • Reaching – Must be able to reach to assist drivers with luggage when directed by supervisors.
        • Handling – Doorknobs and handles.
        • Hearing – Detecting problems with passengers on bus, hearing emergency vehicles, detecting unusual engine noise, and hearing passenger questions.
        • Bending/Stooping/Squatting – Checking for and retrieving lost items on the ground.
        • Seeing – Reading signs and spotting ADA passengers from a distance.
        • Talking – Communicating with passengers, supervisors, dispatch, and fellow co-workers.
        • Dropping – From emergency door to ground.
        • Standing – Must be able to stand up to 8-hours per shift
        • Subject to wet, cold (under 30 degrees), and/or hot (above 100 degrees) environmental conditions 8-hours per day.
        • Subject to a low risk of injury due to vehicle accident, mechanical failure, fire, and/or explosion while riding in a service vehicle / bus.
        • Subject to vehicle noise and vibration while riding in a transit vehicle.
        • Subject to vehicle exhaust fumes and odors, road dusts, and mist. First for a Reason Benefits We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. Diversity & Inclusion Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day. Professional Advancement Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. Extensive Training Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. Community Service & Impact Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others. First Transit carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Keywords: First Transit, Las Vegas , Customer Service Representative, Sales , Las Vegas, Nevada

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