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Customer Service Representative - Association Programs / Hybrid $15hr

Company: Gallagher Bassett NZ Ltd
Location: Las Vegas
Posted on: November 26, 2022

Job Description:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.



Position Summary:



As a Customer Service Representative for our Association Programs team, you will answer questions and provide administrative support about benefits available to members of our client associations.



Essential Duties:



* Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.

* Responsible for writing new business and servicing existing clients.

* Receives and responds to customer service inquiries both written and verbal.

* Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.

* Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.



Required:



* High school diploma

* Minimum of 1 year of customer service experience

* Strong typing and basic computer skills



Preferred:



* Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word



Work Traits:



* Good verbal communication skills

* Maintains a high level of professionalism with clients and establishes a positive rapport with every caller



U.S. Eligibility Requirements:



* Interested candidates must submit an application and resume/CV online to be considered

* Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?

* Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

* Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

* Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure



Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.



Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Keywords: Gallagher Bassett NZ Ltd, Las Vegas , Customer Service Representative - Association Programs / Hybrid $15hr, Sales , Las Vegas, Nevada

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