Customer Service Representative - First Notice of Loss (Unlicensed)

Company: Sitel
Location: Las Vegas
Posted on: May 23, 2023

Job Description:

Why Foundever---

Go further with Foundever---. Are you ready to move your career forward?. At Foundever, we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products. You will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling.

Work with Us and You'll Enjoy:

Pay: $15/hr

• Increase potential to $16.50/hr
• 100% Paid Professional Training
• Health Benefits
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Everbetter wellness program
• Internal Mobility (84% of our managers are promoted within) Location Requirements:
  
  Must reside within 50 miles of our Las Vegas location. 420 Pilot Rd, Las Vegas NV, 89119
  
  This is a work-at-home position, the location requirement is to ensure you are able to come to the site if there is required training, coaching and development or equipment issues.
  
  Core Responsibilities:
  • Handle inbound service calls
  • Drive customer satisfaction through voice, chat, and/or email communications
  • Navigate through multiple systems
  • Ongoing training and skill development Qualifications:
    • Strong communication skills, including the ability to navigate between screens while assisting customers
    • Problem solving with a can-do attitude
    • Eager to advance your career with a reliable company
    • Enjoy working with a team as well as independently
    • Must be 18+ years of age
    • High school diploma (or GED equivalent)
    • Must pass a background check and drug screening
      Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members.
      
      About Foundever---
      
      Foundever--- is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
      
      Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
      
      Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
      
      EEO
      
      Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
      
      About Foundever
      
      Foundever--- is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Keywords: Sitel, Las Vegas , Customer Service Representative - First Notice of Loss (Unlicensed), Sales , Las Vegas, Nevada