Front Desk Agent - $17.54 per hour

Company: Golden Nugget Hotels & Casinos
Location: Las Vegas
Posted on: May 27, 2023

Job Description:

Job Description

SUMMARY:
Customer relations skills is a must, ability to maintain cash bank, telephone use, should be organized able to remember details, use computer and general office equipment. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Check in and out of hotel guests
• Answering guest inquiries and giving proper directions
• Maintaining guest mail, messages and packages
• Cleaning and stocking work areas/transporting necessary supplies
• Assist in developing and distributing housekeeping reports, special room assignments, coupon issuance
• Processing room charges/posting room charges
• Balancing clerk/cashier postings, cash and credit transactions
• Use computer and other general office equipment
• Interact with all other hotel departments
• Assisting guests using safe deposit boxes
• Filing registration cards, back-up and all related hotel reports and paper documents
• Issuing keys
• Perform other duties and responsibilities as requested.
• Ability to meet or exceed department customer service standards
• Demonstrate good sales techniques when dealing with possible sales situations
  QUALIFICATIONS:
  To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
  • Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
  • Ability to work efficiently, independently and cohesively, consistently producing quality results
  • Computer literate in Microsoft Windows applications required; LMS experience preferred.
  • Minimum age requirement is 18
    EDUCATION and/or EXPERIENCE:
    • High School Diploma or GED
    • 2 years experience
    • Must be able to successfully register with the NV Gaming Control Board.

Keywords: Golden Nugget Hotels & Casinos, Las Vegas , Front Desk Agent - $17.54 per hour, Sales , Las Vegas, Nevada