Client Services Representative II
Company: Disability Solutions
Location: Las Vegas
Posted on: September 28, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
resolving routine client requests through calls, chats, or emails
in an inbound contact center environment. Key responsibilities
include working in a challenging environment, ensuring accuracy,
using logic, multi-tasking, toggling between systems, and
communicating resolutions while delivering a great client
experience. Job expectations include providing seamless service
delivery by answering client questions, resolving problems,
providing appropriate account maintenance, and looking for
opportunities to deepen relationships through digital
solutions.Responsibilities:
- Identifies client needs and recommends solutions when fraud has
been identified
- Records data captured during client interactions
accurately
- Identifies and escalates through appropriate channels for items
requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on
the call, and implements into conversations with speed and
accuracy
- Complies with industry regulations, bank procedures, integrity
levels of the department's system, and financial controlsRequired
Qualifications:
- 1+ years of customer/client service experience, including
experience handling difficult client situations
- Displays passion, integrity, commitment and drive to deliver a
positive, differentiated service that improves our clients'
financial lives
- Fully understands how life events can impact a client's
financial situation and is prepared to actively advise solutions
and analyze/resolve complex client problems through creative
solutions
- Shows commitment to excellent attendance with proven
reliability and can adhere to the agreed upon work schedule
- Dependable team-player attitude with an understanding that
calls must be handled immediately, including weekends and
holidays
- Communicates effectively and confidently with all clients to
make their financial lives better
- Ability to engage with clients - begin a conversation,
anticipate what questions a client will have, actively share
information using plain language, build rapport and handle
objections
- Comfortable receiving ongoing performance feedback and
coaching
- Ability to learn and adapt to new information and technology
platforms
- Minimum of an intermediate level of proficiency with computers
and current technologyDesired Qualifications:
- 1+ years of experience in the banking/financial industry
- 1+ years of experience working in a client service
capacitySkills:
- Attention to Detail
- Customer Service Management
- Customer and Client Focus
- Issue Management
- Active Listening
- Adaptability
- Client Solutions Advisory
- Data Collection and Entry
- Problem Solving
- Account Management
- Analytical Thinking
- Client Experience Branding
- Fraud ManagementMinimum Education Requirement: High School
Diploma / GED / Secondary School or equivalentShift:1st shift
(United States of America)Hours Per Week: 40Pay Transparency
detailsUS - NV - Las Vegas - 1351 N Town Center Dr (NV1507)Pay and
benefits informationPay range$23.00 - $27.06 hourly pay, offers to
be determined based on experience, education and skill
set.Predictable payThis role is compensated with a base salary and
is not incentive eligible.BenefitsThis role is currently benefits
eligible. We provide industry-leading benefits, access to paid time
off, resources and support to our employees so they can make a
genuine impact and contribute to the sustainable growth of our
business and the communities we serve.
Keywords: Disability Solutions, Las Vegas , Client Services Representative II, Sales , Las Vegas, Nevada
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