Product Support Sales Rep, Las Vegas, NV
Company: Komatsu
Location: Las Vegas
Posted on: May 4, 2025
Job Description:
Komatsu is an indispensable partner to the construction, mining,
forestry, forklift, and industrial machinery markets, maximizing
value for customers through innovative solutions. With a diverse
line of products supported by our advanced IoT technologies,
regional distribution channels, and a global service network, we
tap into the power of data and technology to enhance safety and
productivity while optimizing performance. Komatsu supports a
myriad of markets, including housing, infrastructure, water,
pipeline, minerals, automobile, aerospace, electronics and medical,
through its many brands and subsidiaries, includingTimberPro, Joy,
P&H, Montabert, Modular Mining Systems, Hensley Industries,
NTC, and Gigaphoton.
Job Overview
The Product Support Sales Representative will work directly with
the General Manager Product of Support and the local service
department to ensure the customers' needs are met by promoting
sales of parts and services. The position is responsible for
establishing and maintaining relationships for all customers
assigned within a defined territory and seen as a key communicator
or trusted advisor. The successful candidate will demonstrate a
high sense of urgency with detailed follow up. Heavy Equipment
Industry Experience Minimum 2 years.
Key Job Responsibilities
- Increase parts and service sales opportunities with assigned
customers in order to grow revenue, including consumables and
commodities, service repairs, and undercarriage
- Prepare and present parts and service estimates to
customers
- Grow company service presence through complete understanding of
assigned customer's fleet needs
- Document customer information in CRM and CDK to build
comprehensive data base to include machine lists, customer
contacts, influencers, and Parts and Service purchasers
- Knowledge of attachments to support and promote sales
- Promote current Parts marketing and sales programs to include
New, Used, and All Makes opportunities
- Establish a system and regular contact schedule documenting all
customer interactions in CRM
- Conduct routine machine visits completing 50-point walk around
inspection and present to customer as well as Komatsu TYS
Participation
- Promote product support technology to all customers and provide
training on usage as needed
- Develop strong working relationship with mainline salesperson
for assigned customers to form a strong support team for
customers
- Establish long term partnership with internal and external
customers, while growing and developing the market share within
assigned territory
- Serve as the main point of contact for customers on equipment
maintenance and repair
- Assist customers with emergency needs during non-scheduled
workday/hours
- Leverage Komatsu parts and service initiatives to maximize
margins and grow discretionary funds
- Communicate effectively with customers when discussing parts
availability
- Follow all safety rules and regulations while performing
demonstrations or diagnostic procedures
- Manage expectations and needs to prioritize customer needs
against scheduling, parts availability, and down time
- Participate in local trade association functions
- Collections and PO management
- Perform other duties as assigned
Qualifications/Requirements
- Mechanical aptitude with a strong competence in machine
evaluation, under carriage measurement, and accurate
quoting
- Proficient with a laptop computer and Microsoft programs
(Teams, Excel, Word, Outlook etc.)
- Excellent communication skills, both written and
verbal
- Strong customer service and relationship building
skills
- Self-motivated and driven
- Detail oriented
- Strong organizational skills
- Knowledge in quote/sale conversation in a competitive
market
- Must hold a valid driver's license with a clean driving
record
- Must pass a background check and drug screen and physical
test
- Must be able to read, write and communicate in English
Additional Information
Working Conditions
- Ability to carry, push, and lift up to 50lbs
- Ability to climb and stand for extended periods of
time
- Able to work in all types of weather conditions (heat, cold,
wind, rain, dust, and dirt)
- Travel as assigned for training or to perform work at other
locations
Education and Experience
- A minimum of 2 years of customer facing sales experience and
CRM or CDK reporting experience
- Associate degree or equivalent from two-year college, technical
school, or equivalent combination of education or 6+ years in
related industry roles
- Heavy equipment parts and service sales experience
preferred
- Equipment repair experience a plus
Komatsu is an Equal Opportunity Workplace and an Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
protected veteran status.
Keywords: Komatsu, Las Vegas , Product Support Sales Rep, Las Vegas, NV, Sales , Las Vegas, Nevada
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