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Client Services Call Center Representative

Company: Money Management International
Location: Las Vegas
Posted on: June 14, 2018

Job Description:

Requisition Number: 1086 Job Title: Client Services Call Center Representative Location: NV, Las Vegas Job Description: Know You Made a Difference Today MMI currently has a full time opportunity available in our Las Vegas call center for a Client Services Call Center Representative. At Money Management International, it's more than just a job; it's an opportunity to make a difference. Feel good at the end of your work day! Who is MMI? Money Management International is the nation's largest non-profit credit counseling agency. Our mission is to improve lives through financial education. What will you do as a Client Services Rep? As a Client Services Rep you will assit the public who call the Nevada 2-1-1 line to get information and referral to health and human services resources and programs and document calls in the on-line database as needed. People who are comfortable with a computer, like talking on the phone and love helping others will thrive in this position. The ideal candidate should possess the following: Customer Service experience is necessary, with call center experience helpful. Ability to sit for an 8 hours shift using a headset to take phone calls. Bilingual Spanish - speaking a plus. This Full-Time position includes the ability to participate in our full benefits package. To apply and learn more about MMI, please visit our Careers site:

MMI is an Equal Opportunity Employer, and all candidates will receive consideration without regard to their disability or protected veteran status. Females/Minorities/Disabled/Vets. U.S. residents only. MMI is a member of the National Foundation for Credit Counseling, the Better Business Bureau, and a member of the Council on Accreditation. Position Type: Full Time - Direct Hire Requirements:Floater/On Call Position The individual selected will work 40 hours per week. Shifts vary between 8-12 hours long. Must be flexible with availability to cover PTO and call offs which may include coverage on overnights and weekends. Responsible for providing quality customer service to callers, partner agencies, and all other stakeholders contacting Nevada 2-1-1 for information and referral to health and human service resources and programs and providing operational assistance to the Nevada 2-1-1 program.QUALIFICATIONS AND REQUIREMENTSMinimum high school diploma or equivalent plus 1+ year related experience. Strong computer skills including MS Office & Internet. Previous experience in and/or knowledge of health and human service programs preferred. Detail oriented. Excellent verbal, listening, and written communication skills. Ability to work well in a fast-paced, demanding office environment with ability to work any required days/hours. Must have strong interpersonal skills, maturity, good judgment, and be capable of communicating with diverse populations. Integrity in all actions and communications. Must be able to develope positive working relationships amongst all coworkers. Must be flexible, reliable, dependable, and have the ability to work autonomously, as well as in a supportive/team based environment. Bilingual skills are a plus. Ability to prioritize daily work activities to maximize efficient workflow and production. Must have dependable transportation. Must have the ability to focus on tasks, sit and/or stand for long periods of time and lift/move up to 25 pounds. Professional appearance and attitude.

Keywords: Money Management International, Las Vegas, Client Services Call Center Representative, Sales, Las Vegas, Nevada

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