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Reservations Agent

Company: Hilton Grand Vacations (HGV)
Location: Las Vegas
Posted on: January 15, 2019

Job Description:

Reservations Agent Job Description What will I be doing? As a Reservations Agent, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Books wholesale reservations and input Groups and Convention rooming lists for all properties. Answers phone calls in a cordial and professional manner. Assists guests with new reservations, modifications, and cancellations. Assists Sales and Meetings and Conventions Managers with reservation requests and rooming lists. Maintains accurate records and documentation for all reservations. Researches questions from Front Desk and Business Management related to guest disputes. Assists Revenue Manager and Senior Revenue Manager in identifying potential stop sell dates for Wholesale reservations. Assists in clearing waitlists at all properties. Performs other tasks and special projects as requested by Revenue Manager and Reservations Manager. Qualifications What are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School Graduate or GED equivalent required. 1-2 years experience in the hospitality industry and phone sales required. Computer experience in MS Word and Outlook required. Must have multi-phone lines experience. Must be able to work any day, any shift to include weekends and holidays. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of VOICE and Journey systems preferred. Associated topics: bellhop, bellstand attendant, club, desk, hostess, lobby, luggage, plaza, rocklin, sheraton

Keywords: Hilton Grand Vacations (HGV), Las Vegas , Reservations Agent, Sales , Las Vegas, Nevada

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