LasVegasRecruiter
the smart solution for Las Vegas jobs

Customer Service/Technical Support Agent

Company: SYKES Enterprises
Location: Las Vegas
Posted on: April 18, 2019

Job Description:

Job description

SYKES in Las Vegas is seeking to hirepeople with a passion for helping people one caring interaction at a time. On the SYKES Customer Service and Technical Support Call Center team, you'll learn all about our customers' wants, needs, and interests before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic experience. We truly enjoy helping people, and know you do too!
If you feel like you don't know much about these topics, not to worry! Most of our new hires don't either, which is why SYKES offerspaid trainingto teach you how to provide great customer support.

Our ideal candidate is awesome at the following:

  • A passion to help those in need; Customer Service and Technical Support Excellence
  • Strong desire to help and take ownership on seeing things through
  • Curious, with a desire to always learn more, including strong problem-solving skills
  • Ability to work as a team member, as well as independently with minimal supervision
  • Effectively communicates, both written and verbally
  • Troubleshoot basic and routine customer issues that are technical in nature
  • Ability to multi-task and adapt to changes quickly
  • Dependable and flexible to rotate shifts, as needed
  • High school diploma or GED is required, and you must be at least 18 years of ageEssential Functions/Core Responsibilities:
    • Assist customers with questions and problems; research and provide a resolution
    • Provide Technical Support to Troubleshoot issues
    • Solve problems that may be unstructured and require use of conceptual thinking
    • Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')
    • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
    • Prepare complete and accurate work including appropriately notating accounts as required
    • Participate in activities designed to improve customer experience and business performanceReasons why joining SYKES in Vegas is a GREAT idea:
      • Our mission: We Help People, One Caring Interaction at a Time!
      • Competitive base pay starting at 12.00/ hour plus monthly incentive pay based on your performance
      • Full benefits (medical, dental, vision, life insurance, 401K) after 90 days of employment
      • Paid vacation annually
      • Tuition reimbursement up to $5,250 annually
      • Continuous promotional opportunities
      • Family-friendly environment that harbors team workAre you ready for the next step in your career? Are you ready to join a group of amazing people? Are you ready to care for customers like never before? Apply today to join an incredible work environment characterized by caring interactions that deliver a family atmosphere and a stellar customer service experience!Required qualifications, skills and experience

        EDUCATION and/or EXPERIENCE
        High school diploma or equivalent, or current student status. Post high school education preferred. Six months to one-year experience in customer support preferred. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred.

        QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Outstanding oral and written communication and interpersonal skills
        • Strong computer skills
        • Strong evaluation and analysis skills
        • Strictly adheres and demands strict adherence to the company's policies
        • Excellent attention to details
        • Team Player
        • Successful completion of LEAP Behavioral AssessmentPHYSICAL DEMANDS:
          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

          While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

          COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:
          Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.EEO.

          DISCLAIMER:
          The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this positionAbout SYKES

          Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statement

          COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO. Associated topics: answer, call center representative, clerk, csr, customer care associate, customer care representative, product support, service specialist, support, telephone service representative

Keywords: SYKES Enterprises, Las Vegas , Customer Service/Technical Support Agent, Sales , Las Vegas, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Associate
Description: Job DescriptionWhat will I be doing Are you looking to grow your career and be rewarded for your successes Don't miss this opportunity to join our elite Call Center sales team and experience the perks (more...)
Company: Hilton Grand Vacations (HGV)
Location: Las Vegas
Posted on: 04/24/2019

Retail Jewelry Sales
Description: Retail Jewelry Sales Jewelry Design Job Retail Jewelry Sales Person One of the industries leading jewelry stores is now accepting resumes for a motivated
Company: Confidential
Location: Las Vegas
Posted on: 04/24/2019

Automotive Tool Sales/Route Manager - Full Training
Description: Automotive Tool Sales/Route Manager - Full Training Build a Great Career and a Great Life. Automotive Job title: Automotive Tool Sales / Route Manager - Full Training Feel
Company: Mac Tools
Location: Henderson
Posted on: 04/24/2019


Life Insurance Agent - Get out of the call center, work for
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent.Ours is the first and only platform to pair top insurance agents with data-driven technology to (more...)
Company: Assurance
Location: Las Vegas
Posted on: 04/24/2019

On-Demand Health Insurance Agent (work when & where youw ant, free lea
Description: On-Demand Health Insurance Agent - work when where you want, free leads through your platform access Contract Health Insurance Agent - work when where you want, we generate thousands of free leads (more...)
Company: Assurance
Location: Henderson
Posted on: 04/24/2019

Customer Service Reps. Work At Home!
Description: We're looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone support for our clients' sales, customer (more...)
Company: Mommy Jobs Online
Location: Las Vegas
Posted on: 04/24/2019

Now seeking customer service reps to work at home!!
Description: Seeking motivated individuals to work from home for solid healthcare company. We offer two positions that are available
Company: Freedom Enterprise Inc.
Location: Las Vegas
Posted on: 04/24/2019

Outside Sales Advisor
Description: Job Description What will I be doing br Are you looking to grow your career and be rewarded for your successes Don't miss this opportunity to join our elite Call Center sales team and experience the (more...)
Company: Hilton Grand Vacations (HGV)
Location: Las Vegas
Posted on: 04/24/2019

Telemarketing Sales Representative
Description: Job Description What will I be doing br Are you looking to grow your career and be rewarded for your successes Don't miss this opportunity to join our elite Call Center sales team and experience the (more...)
Company: Hilton Grand Vacations (HGV)
Location: Las Vegas
Posted on: 04/24/2019

Insurance Sales Agent
Description: Insurance Sales Agent The J and J Alliance, in partnership with The Alliance, is sales and marketing organization that combines direct selling and agency building opportunities to sell life insurance (more...)
Company: NAA James Hill
Location: Henderson
Posted on: 04/24/2019

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Las Vegas RSS job feeds