Front Office Supervisor
Company: Courtyard Las Vegas
Location: Las Vegas
Posted on: May 28, 2023
Job Description:
Compensation Type:HourlyHighgate Hotels:Highgate is a leading
real estate investment and hospitality management company widely
recognized as an innovator in the industry. Highgate is the
dominant player in major U.S. gateway cities including New York,
Boston, Miami, San Francisco and Honolulu, with a growing Caribbean
and Latin America footprint. The hospitality forward company
provides expert guidance through all stages of the property cycle,
from planning and development through recapitalization or
disposition. Highgate has a proven record of developing its diverse
portfolio of bespoke lifestyle hotel brands, legacy brands, and
independent hotels and resorts with contemporary programming and
digital acumen. The company utilizes industry-leading revenue
management tools that efficiently identify and predict evolving
market dynamics to drive outperformance and maximize asset value.
With an executive team consisting of some of the most experienced
hotel management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in New York, Chicago, Dallas, London, Miami, and
Seattle. www.highgate.com.Location:Courtyard Las Vegas5845 Dean
Martin DriveLas Vegas, NV 89118Overview:The Front Office Supervisor
is responsible for providing attentive, courteous and efficient
service to all guests during check-in, throughout their stay, and
at checkout, while maximizing room revenue and
occupancy.Responsibilities:
Greet and welcome all guests
approaching the Front Desk in accordance with Highgate Hotel
standards.Maintain proper operation of the PBX console and ensure
that all hotel standards are met (if applicable).Answer guest
inquires about hotel services, facilities and hours of operation in
a timely manner.Ensure logging and delivery of packages, mail and
messages to guests and meeting rooms.Review Front Office log and
Trace File daily.Answer inquires from guests regarding restaurants,
transportation, entertainment, etc.Follow all cash handling and
credit policies.Be aware of all rates, packages and special
promotions as listed in the Red Book. Be familiar with all in-house
groups. Be aware of closed out and restricted dates.Obtain all
necessary information when taking room reservations and follow the
rate-quoting scenario.Be familiar with hospitality terminology.Have
knowledge of emergency procedures and assist as needed.Handle
check-ins and checkouts in a friendly, efficient and courteous
manner. Use proper two-way radio etiquette at all times when
communicating with other employees.Fully comprehend and be able to
operate all relevant aspects of the Front Desk computer system.Be
able to perform and complete all tasks and duties on the shift
checklist in a timely and efficient manner.Be able to complete a
bucket check, room rate verification report, and housekeeping
report.Balance and prepare individual paperwork for closing of
shift according to hotel standards.Maintain and market promotions
and guest programs.Maintain a clean work area.Assist guests with
safe deposit boxes.Qualifications:
- College course work in related field
helpful.Experience in a hotel or a related field preferred.High
School diploma or equivalent required.Computer experience
required.Customer Services experience preferred.Flexible and long
hours sometimes required.Light work - Exerting up to 20 pounds of
force occasionally, and/or up to 10 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move
objects.Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise
all team members in their respective roles at the Front
Office.
- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest
or operational needs.
- Perform other duties as requested by management.
Keywords: Courtyard Las Vegas, Las Vegas , Front Office Supervisor, Administration, Clerical , Las Vegas, Nevada
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